I MADE about four complaints at the Prime Minister’s Citizens’ Portal regarding an electricity connection issue. But each time CEO of Sukkur Electric Power Company (Sepco) closed my complaints without providing any relief.

He even used unparliamentary words in the reply of my last complaint, telling me no more complaints should be made.

Ultimately, I made a complaint against the CEO on Jan 22 on the Citizens’ Portal having complaint number SD220120- 6465059. Shockingly, the prime minister’s office forwarded the complaint to the same person against whom the complaint was lodged. How can a CEO initiate an inquiry against himself and dispense justice?

This is not for the first time that a complaint has been forwarded to an officer against whom the complaint is made. This discourages a citizen from filing a complaint because, on the one hand, chances of justice are slim and, on the other hand, there is possibility of victimization of the complainant.

I request the prime minister to take notice of this practice.

Inayatullah Rustamani

Hyderabad

Published in Dawn, February 3rd, 2020