I CANNOT understand why Karachi’s city government doesn’t advertise its email address so that citizens can send their complaints. The city is rotting; heaps of rubbish can be seen everywhere; stagnant water disrupts traffic and is a breeding ground for mosquitoes; footpaths are broken, motorcycles drive the wrong way, and one-way roads have become a joke. But neither the city government nor the police department advertises its email addresses.

A complaint through email is a better than a phone call, because what is spoken on the telephone may be forgotten but what is there in the email lasts for record and action.

Sara Hasan,

Karachi

Published in Dawn, July 31st, 2015

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