A COURIER service, when it accepts an assignment of delivery, is supposed to deliver contents safe and on time. If it can't do that, it is supposed to return it to the sender.

But it did not happen in my case. According to an email I received from the Canadian High Commission in Islamabad, they sent me my documents for medical test along with my passport on July 21 via TCS courier, which I did not receive even after three months.

When I contacted TCS to track my document with consignment number provided by the High Commission, I was told that they couldn't provide the record, as they don't keep record for more than 45 days and they asked me to contact their visa department, Visatronix.

When I tried to contact them through their customer service email, it was not working and so were their telephone numbers given on the website.

It seems that the courier service is not as reliable as we may believe and I wonder why they have not sent the documents back to senders, if they could not deliver in the first place.

I simply don't know what to do, as TCS has left me high and dry.

SHAISTA NIZAMANI

Tando Soomro