GUJRAT: The local administration has launched the online hearing of complaints of expatriate community belonging to Gujrat settled across the globe.

A social media app named Zoom will be used as a source of communication between the complainant and the official concerned in the government department. Initially, the facility has been extended to the expatriates for the formal hearing of their grievances during the meeting of the district Overseas Pakistanis Committee (OPC) that has been functioning under the Commissionerate of Punjab’s Overseas Pakistanis Commission. Sources said the facility might also be expanded to the other departments so that the complainants could feel ease in approaching the authorities in their homeland.

A senior administrative officer said that the Gujrat district OPC had heard several online complaints through the social media app during the committee’s meeting held last week where people from various parts of world appeared before the members to share details of their issues.

As per the procedure, the Punjab OPC would receive the complaints on its web portal from where the system automatically refer the complaint to the overseas committee which will send the matter to the department for the resolution of the problem.

Most of the complaints of the overseas Pakistanis are regarding the dispute of their properties with their family members, land grabbing and other domestic disputes which often need attention of the land revenue and police departments.

As per an order of the Lahore High Court, the lower courts too should listen to the cases of overseas Pakistanis expeditiously within a certain period of time.

Gujrat DC Saif Anwar said that there were 29 complaints pending with the OPC out of which 17 had been resolved during the last meeting and the report had also been sent to the Punjab OPC. He said the officials had been tasked with expediting the work on the remaining 12 complaints until the next meeting.

He said the facility would help the expats who would often go back after filing their complaints and there was no such way earlier to listen to them personally in their absence due to which the resolution of complaints would often get delayed.

Published in Dawn, November 30th, 2020

Opinion

Chained to the rivers
Updated 18 Jan 2021

Chained to the rivers

There are many state actors who must shoulder the blame for their present condition.
Brave new world
18 Jan 2021

Brave new world

Covid-19 is bringing about a reassessment of the role of markets.
The war comes home
18 Jan 2021

The war comes home

The Capitol riots included several former members of the US military.

Editorial

Updated 18 Jan 2021

More ignominy for PIA

Decades of mismanagement, nepotism and political opportunism were bound to take their toll.
18 Jan 2021

Agriculture woes

AGRICULTURE is the lifeline of Pakistan’s economy. It is a source of livelihood for two-thirds of the country’s...
18 Jan 2021

Internet access

AS the Covid-19 pandemic rages on, and shows few signs of dissipating, one of the many lessons policymakers should ...
Updated 17 Jan 2021

Foreign funding case

THE Election Commission of Pakistan has summoned both the PML-N and PPP on Monday in connection with the foreign...
17 Jan 2021

Vaccine procurement

ALL eyes are on the government as it pledges to roll out the Covid-19 vaccination programme to about 80m citizens by...
17 Jan 2021

Makli ‘renovation’

THERE are fears that the recently conducted ‘renovation’ work carried out at the Makli necropolis may rob the...