Hacker steals data of 2mn Vodafone Germany customers

Published September 12, 2013
A fair-goer checks his mobile device in front of a Vodafone logo at the Vodafone stand at the 53rd IFA (Internationale Funkausstellung) electronics trade fair in Berlin on September10, 2013. — AFP Photo
A fair-goer checks his mobile device in front of a Vodafone logo at the Vodafone stand at the 53rd IFA (Internationale Funkausstellung) electronics trade fair in Berlin on September10, 2013. — AFP Photo

Berlin, Sept 12, 2013 - Mobile phone operator Vodafone Germany said Thursday a hacker had stolen the personal data of two million customers, and that a suspect had been identified.

“This attack could only be carried out with high criminal intent and insider knowledge and was launched deep inside the IT infrastructure of the company,” Vodafone Deutschland said.

The stolen data included customers' names, gender, birthdates and addresses as well as their bank account and branch numbers, but not their mobile phone numbers, passwords, PIN numbers or credit card details, it said.

This meant that the cyber-criminal had netted insufficient data to access clients' bank accounts, said the company, a subsidiary of the British telecom provider of the same name.

It warned however of the risk of so-called “phishing” attacks in which fake emails try to trick customers into revealing their passwords.

There was also a risk such data could be used by criminals to make online purchases, a spokesperson told AFP, adding that victims would however have recourse to legal protection.

“Vodafone deeply regrets the incident and apologises to all those affected,” the company added in a statement.

Only mobile phone customers within Germany had been affected and would be contacted by mail.

Vodafone Germany said it had discovered the attack a week ago, stopped it and reported it to authorities but had initially been asked not to make it public so as not to endanger a police investigation.

“They have now identified a suspect and searched his home,” said the company.

“In coordination with the authorities, Vodafone Germany is now fully informing all affected persons and supporting them in avoiding possible adverse effects.”National news agency DPA reported, without citing sources, that the suspect was not a Vodafone employee but had worked for a contractor of the Duesseldorf-based company.

Vodafone has more than 32 million mobile phone subscribers in Germany and is the number two after Telekom. Germans, with their nation's history of secret police surveillance under the Nazi and communist East German regimes, are particularly sensitive to privacy and data protection.

The scandal around online snooping by the US National Security Agency and its British counterpart revealed by fugitive former intelligence contractor Edward Snowden sparked particular disquiet in Germany.

The German police union responded to the attack on Vodafone with a statement alerting citizens to be especially mindful of the threat of cyber attacks through phishing and other online scams.

“The data thieves exploit careless users,” it warned. “When they are successful, the damage for the victims can be immense.”

Cyber criminals have previously staged major attacks on companies that have compromised millions of data sets. In 2006, T-Mobile fell victim to hackers who stole the phone numbers and personal details of 17 million customers.

Japan's Sony was hit in early 2011 when an attack on its Playstation Network for gaming and chatting netted the personal information of some 77 million users.

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