ISLAMABAD: Capital police have formed a ‘Smart Traffic Response Unit’ (STRU) to ensure seamless travel across the capital.

According to a statement, following the special directions of Inspector General of Police (IGP) Syed Ali Nasir Rizvi, the Islamabad Traffic Police have established a STRU to improve traffic flow in the federal capital and provide citizens with all possible travel facilities.

Speaking on the occasion, Chief Traffic Officer Islamabad Mohammad Sarfraz Virk said: “This unit will not only manage diversions on the main roads of Islamabad during emergencies and law and order situations but also keep traffic flowing, assist citizens, provide travel information and guide them on alternative routes. Additionally, this unit will raise awareness among citizens regarding lane violations and other traffic laws and take stern legal action against drivers involved in serious traffic violations.”

He said the unit would also work to improve traffic flow during peak hours at commercial centres, educational institutions and other locations.

The chief traffic officer further mentioned that the unit aimed to provide citizens with every possible travel facility on the roads and ensure their journeys would be safe.

Meanwhile IGP Islamabad Syed Ali Nasir Rizvi held a public gathering at the Central Police Office.

He heard the problems of citizens and issued directives to senior police officers on the spot for timely resolution of their concerns.

“Resolving citizens’ issues on merit is our top priority. Negligence and carelessness in duties will not be tolerated. Citizens facing any issue related to police can come to the public gathering. My office is always open for my citizens,” he added.

The IG Islamabad further directed the officers to resolve citizens’ grievances on merit within the stipulated time frame and report back to the Central Police Office. He directed all SDPOs and SHOs to adhere to the designated office hours and prioritise resolving citizens’ issues.

“Islamabad police are taking various measures for the facilitation of citizens. The holding of public gathering helps in resolving issues on a priority basis,” he added.

Moreover, all zonal officers and SHOs have been directed to meet citizens during the designated office hours and resolve their issues promptly and on merit.

Published in Dawn, October 28th, 2024