THE information technology has changed the living trends globally, but Pakistan has a different tale to tell. The Pakistan Telecommunication Company Limited (PTCL), being the pioneer and leading service provider in the country, is cutting a sorry figure for some time with poor service provision, frequent price hikes in packages, ignoring rural areas in inclusive upgradation and misleading its consumers.

I am based in Hafizabad (User number: 0547-534035), and have been using the PTCL services for the last two decades. Despite paying hefty charges and taxes, I cannot achieve downloading speeds beyond 3Mbps.

It is disappointing that the PTCL charges Rs1,710 for 3Mbps and Rs1,790 for 6Mbps ((excluding taxes).

If the PTCL can’t provide high-speed internet, the least it can do is to cap prices at a certain limit for such low-speed areas. It is extremely unfair that it is increasing tariffs regularly, but is not upgrading infrastructure for the provision of better services.

Dr Ali Nasim Chattha
Hafizabad

Published in Dawn, March 17th, 2021

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