Punjab Secretary for Primary and Secondary Health retired Captain Muhammad Usman has issued the following standard operating procedures for shops and businesses to adhere to while conducting day-to-day activities:

• Shops are supposed to provide hand washing or sanitisation equipment to customers on site
• Employees are supposed to wash their hands frequently
• Cashiers are only to only handle cash while wearing plastic gloves
• Surfaces that are touched often should be cleaned repeatedly with 0.05 per cent chlorine solution
• Dustbins should be provided at shops for people to dispose of their used masks and tissues
• Customers should not be allowed to touch the weight measure e.t.c at the shop
• In case of wearable items, customers should not be allowed to try items on before purchase

• Customers should not be allowed to return or exchange purchased items

• Everyone should cover their mouth and nose with either a tissue or their elbow while sneezing

• A limited number of people can enter shops at a time, so that they can remain three feet apart
• There should be markings showing 3-foot distance outside shops and at the cash counter so that people know where to stand
• Shops should actively try to wind transactions up fast
• Customers should not be allowed to enter small shops
• Handshakes and hugging are prohibited
• Older citizens should avoid going to shops, be it in the form of shopkeepers or customers. If an elderly customer does come to a shop, they should be entertained on priority basis
• At medical stores, shopkeepers should keep surgical masks on at all times
• Shopkeepers should not touch the medical prescriptions brought in by customers
• Sales counters should be enclosed in plastic sheets
• Customers should avoid touching items on display, if an item is touched, it should be cleaned with a disinfectant.
• At repair shops, shopkeepers should disinfect items they take in as well as return