APROPOS the letter ‘Internet in Hafizabad’ (July 3). We regret the inconvenience caused to our valued customer, Ali Nasim Chattha, who faced slow internet services. The issue was caused due to a technical fault. However, PTCL’s team has rectified the issue.

As part of our strategy to provide reliable, resilient and fast internet services, we have embarked upon a comprehensive network transformation project. This allows our customers to experience and enjoy reliable high-speed internet.

In case of any complaints, PTCL requests the customers to dial its 24-hour Helpline 1218 for timely response. In addition, customers can also go to PTCL’s website www.ptcl.com.pk, PTCL Touch mobile application or social media platforms like Facebook and Twitter for further information or queries.

Fariha Tahir Shah

GM Corporate Communication

PTCL

Islamabad

Published in Dawn, July 12th, 2019