Nadra chairman pays surprise visit to mega centre, suspends two staffers over negligence

E-Paper | May 04, 2026

National Database Registration Authority (Nadra) Chairman Usman Mubeen paid a surprise visit to a Nadra mega centre located in SITE area of Karachi on Friday, where he reportedly stood in line along with other applicants without revealing his identity.

When his turn came, the Nadra staff raised 'objections' on the application form submitted by Mubeen, DawnNews reported.

Observing the unprofessional behaviour of Nadra staffers, the chairman suspended two staff members, including a female employee, on the pretext of causing trouble to citizens, it added.

The Nadra chairman said a Pakistani citizen can get an identity card issued from any centre located anywhere in the country.

"Strict action will be taken against those causing trouble to citizens visiting the [Nadra] centres," Mubeen maintained.

Later, Mubeen also made unannounced visits to other Nadra centres located in the metropolis.

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R. S. Menon

Feb 23, 2018 10:07pm

CEOs of other such establishments should follow him. R. S. Menon, Bangalore

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Iffe

Feb 23, 2018 10:08pm

Impressive...

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ali A lala

Feb 23, 2018 10:10pm

he done this for media publicity.. clearly.. i was there when he came and nothing such happened..

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SHAHID SATTAR

Feb 23, 2018 10:14pm

Thanks are due to the Jamat-e-Islami Karachi chief, Hafiz Naeem-ur-Rehman, who actively pursued the problems faced by the people of the metropolis at the hands of NADRA staff. And also are due to the chief of NADRA who took the unusual step of getting first hand knowledge about the problems being faced by the ordinary citizens at his staff's hands by his own initiative of standing in the queue for applying for an NIC. One hopes this will bring improvement in the working of NADRA and the harassment and delays and bribes will vanish from the workings of NADRA in the coming times.

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Riaz Uddin

Feb 23, 2018 10:22pm

Thanks Chairman NADRA! If you visit centres on daily basis it will certainly improve performance of NADARA officials. Keep it up!

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Khanm

Feb 23, 2018 10:23pm

It is not an institution...ot is not a point of view ...it start a revolution by starting one on u...change is coming ...tabdily aarahe good chairman of NADRA...

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SSR

Feb 23, 2018 10:31pm

In my experience of NADRA some of the staff ask for unnecessary documents to avoid work.

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Feb 23, 2018 10:33pm

Thank you chairman of Nadra Mr.Mubeen for taking action against the Nadra staffer Nadra Islamabad has renewed my ID but they didn't send me my ID card back to me, Nadra staffer neither picking my call not reply to my to email.

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BHANGI CHAMAR

Feb 23, 2018 10:33pm

NADRA'S Mr. Usman Mubeen is an honest dedicated worker. He setting an example to to other higher government servants to do the same for the benefit of common public. I salute him.

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Iqbal

Feb 23, 2018 10:38pm

Bravo . a lot of applauds

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M.Saeed

Feb 23, 2018 10:42pm

A very good action. Needs to be ameliorated by all other public servants.

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Carol Lee Murphy

Feb 23, 2018 10:49pm

This is a true public servant,he must have been for warned tho i think, you know people in offices that serve the public everywhere in the world are often rude,perhaps its something about working for the government makes them snappy and not nice, i mean you could catch a plane to France and enter a govenment office, and you will find the same crummy attitude, its a world wide affliction

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Citizen

Feb 23, 2018 11:22pm

Sir very well done. Also visit NADRA centre at PECHS called executive where people have to make que in morning in open sky. time of office is 8am but they never start their work before 9am

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jaredlee67

Feb 23, 2018 11:29pm

This is how the Chief Justice set an example for others.

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farooq shaikh

Feb 23, 2018 11:54pm

This action is appreciate able, near to me his time is much more costly than doing this sort of things. He may introduce the culture of SURPRISE VISITORS. Who will visit the centres as unanimous visitor and can report on the functioning ability of counters. This will bring out much needed guide line to improve functions and deficiencies in the system as well needs to improve behavior of front line officers directly interacting with public. Any how thank you for taking pain to see what common citizen is facing.

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Wild Guy99

Feb 24, 2018 12:16am

Good job done by NADRA boss.

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Feb 24, 2018 12:20am

Commendable, other CEO's should follow instead of sitting in their air conditioned offices.

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AWAN

Feb 24, 2018 01:45am

If these officers do their job and make their salaries halal then it could be much better But they get the job by paying bribe then how can they be fair and honest.

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My Advice

Feb 24, 2018 02:14am

About time officials learn that they are paid salary to serve the people, not to insult tax payers. Good show. Thank you.

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Intriguing comments

Feb 24, 2018 02:21am

A very compassionate way to serve. Thank you Mr Chairman.

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Hassan

Feb 24, 2018 04:35am

Honestly speaking I have never had any problems while visiting any of the NADRA offices for any purpose either in Karachi or Toronto. I have always found staff to be courteous, professional and willing. My experience in Toronto office was very good as well. I visited here with my family for the renewal of passports and everything was done without any hassle whatsoever. I personally believe that NADRA is a tremendous institution and will go a long, long way in the development of Pakistan, Inshallah.

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Syed

Feb 24, 2018 06:30am

I am surprised if this just happened in my country.. appreciate it.

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Imran

Feb 24, 2018 07:28am

There is not much what he can do unless political appointees are removed.

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farooq shaikh

Feb 24, 2018 08:04am

This action is appreciate able, near to me his time is much more costly than doing this sort of things. He may introduce the culture of SURPRISE VISITORS. Who will visit the centres as unanimous visitor and can report on the functioning ability of counters. This will bring out much needed guideline to improve functions and deficiencies in the system as well needs to improve behavior of front line officers directly interacting with public. Anyhow thank you for taking pain to see what common citizen is facing.

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Mashiqkhan

Feb 24, 2018 09:11am

That's better. However, NADRA on line is great. I get my CNIC and FRC ( Family Registration Certificate) on line. It's very simple. Thereafter, I went to the NADRA center at Korangi Road, which is opened 24/7, just to know how the family data is linked to individual family members. One NADRA rep helped me and showed me the data linked to each of my family member. My appreciation to all NADRA personnel including Tariq Malik ex-Chairman who made it a state of the art organization.

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Ashfaq Ahmad

Feb 26, 2018 01:14pm

JUST A MAKE UP , SHOW.

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