ONE finds that one’s complaints are falling on deaf ears whenever one tries to lodge a complaint with the PTCL about landline or broadband disconnection.
The PTCL has launched an automated reply system (1218), which after eight to 10 hours after the complaint has been lodged calls and asserts that “as per our knowledge your problem has been solved; if the problem has been solved, press 1 and if it persists press 2”.
If you press 2 since your problem has not been solved, after about a few hours you will again be called with the same automated reply with the same affirmative assertions.
Perturbed, I made a call and by pressing 0, I was transferred to the support operator. He tried to calm me down by giving me false hopes that their lineman would contact me soon to resolve my issue, but nobody contacted me.
PTCL authorities are requested to resolve my issue at their earliest and let its clients enjoy continuous service for which they pay reasonably high.
M. Abid Hafeez
Lahore
Published in Dawn, October 22nd, 2017
