THE trust deficit between the public and state in Pakistan seems to be growing. While people continue to place faith in their neighbours, communities and fellow citizens, their confidence in public institutions often remains uncertain. This contrast makes one wonder why trust happens to be stronger among individuals than in the institutions that are responsible for serving them.

Public trust is built on transparency, accountability and consistent communication. When government institutions fail to explain their decisions, respond to public concerns or provide timely information, uncertainty takes root. In the absence of credible information, rumours, misinformation and speculation find room to spread, further widening the gap between the state and its citizens.

The problem becomes more serious when people are confronted with rising electricity bills, increasing fuel prices, inflation and economic uncertainty. For an ordinary household struggling to meet its basic needs, statements about economic progress carry little reassurance unless they are accompanied by practical explanations, visible improvements and clear accountability. Citizens deserve to know how public funds are spent, why certain policies are introduced, and how these decisions will affect their daily lives.

Transparency should not be limited to official websites, press releases or public statements. It requires institutions to proactively share accessible information, acknowledge shortcomings, respond to criticism and make decision-makers answerable for their actions. Although Pakistan has laws and mechanisms intended to ensure access to information and financial accountability, their effectiveness ultimately depends on proper implementation and public accessibility.

Equally important is crisis communication. During floods, shortages, security incidents or internet disruptions, timely and credible information is essential. When the relevant authorities remain silent or provide delayed and contradictory statements, people increasingly rely on unverified information circulating on social media. This not only creates confusion, but also undermines confidence in official institutions. Clear, consistent and timely communication can help prevent misinformation and it can strengthen public confidence during difficult circumstances.

Rebuilding public trust requires more than promises or temporary communication campaigns. It demands a culture of openness in which public institutions treat citizens as stakeholders rather than passive recipients of government decisions. Officials must be willing to answer difficult questions, address legitimate grievances and demonstrate accountability through their actions.

Pakistan’s big challenge is not simply to improve public perception of its institutions, but to make those institutions worthy of public confidence. Trust cannot be demanded; it must be earned through transparency, responsible governance and meaningful engagement with citizens. Only when people see honesty reflected in institutional conduct can the gap between the state and society begin to narrow.

Wasif Khaliq Dad
Rawalpindi

Published in Dawn, October 16th, 2026