When ministry of interior signed agreement with TCS, I raised the objection that TCS is not a reliable courier service and there are too many complaints against TCS couriers that TCS do not deliver the important documents e.g. bank's debit cards, monthly credit cards statements etc. without attempting to deliver to the addressee, TCS return these important documents to the senders by writing remarks on the envelopes "NR" means "no response" as if the person to whom the document was supposed to be delivered does not live at his residential address at all. Now after having experience the ministry of interior has decided to open passport delivery counters at the regional offices from 8am to 4pm on Saturdays and that too only for next two months, otherwise, if the passports will remain unclaimed for six months it will be destroyed as per the government policy. The question arises: when an individual apply for a new or renew his passport after paying the required passport fee why he will not go to collect his passport from the regional office at his convenience and at the earliest hour. The previous practice of passport regional offices was that it use to accept the passport applications alongwith the required passport fee and people were at ease to collect their passports on or after the delivery date of the passports from the regional offices. Now the present status is that on one hand ministry of interior is paying fee to TCS for delivering passports at the door steps of the passport holders (and that fee is also been included in the enhanced passport fee from the passport holders) and on other hand the ministry of interior has announced that the regional passports offices will remain open for collection of passports and that too for next two months only. I don't understsnd the logic of the ministry of interior as far as the delivery of the passports are concerned. When a person will apply for a new or renewed passport why he will not go to collect his passport from the regional office on or after the due date and why government should destory his passport if the applicant will not collect his passport within six months after taking all the pain of applying for passport and depositing the required passport fee. I would suggest that ministry of interior should revise its policy as far as an important travelling document passport is concerned and let the people apply and collect their passports from regional o

Great move. However, why it took them so long to provide this excellent facility for their customers to pick up their completed passports on Saturdays but only for the next two months? What can't they make it a permanent service on all Saturdays?