PAKISTAN has made notable progress in digitising public services, particularly through the biometric and identity infra-structure developed by the National Database and Registration Authority (Nadra).

The recent rollout of digital proof-of-life verification through the Pak-ID system is a commendable step towards facilitating pensioners, especially those who are elderly or residing abroad. However, a significant and troubling gap remains: pensioners under the Employees’ Old-Age Benefits Institution (EOBI) have not been integrated into this system.

At present, pensioners falling under the Controller General of Accounts (CGA) can seamlessly verify their existence through the digital platform of Nadra. In contrast, EOBI pensioners — many of whom are economically vulnerable — are still required to undergo outdated, physically demanding verification processes. For overseas pensioners, this often translates into impractical requirements, such as international travel, merely to confirm that they are alive.

This is not a technological limitation. The infrastructure already exists. Nadra’s system is operational, legally recognised under the Electronic Transactions Ordinance, 2002, and capable of remote, auditable verification. The issue appears to be one of institutional non-integration rather than capacity.

The consequences are serious. Delays or suspension of pensions due to verification hurdles can deprive elderly individuals of their sole source of income, raising concerns not only of administrative inefficiency, but also of equity and fairness. When one category of pensioners benefits from digital ease while another is excluded, it creates disparity.

There is a clear need for coordinated action between EOBI, Nadra and relevant regulatory authorities to ensure that all pensioners are brought within the ambit of modern verification systems.

Given this, integration with Nadra’s platform would not only reduce hardship, but also improve transparency and effi-ciency. Digital reforms should be inclusive by design. Otherwise, leaving EOBI pensioners behind undermines both the purpose and promise of such initiatives.

Ghulam Fatima
North York, Canada

Published in Dawn, June 23rd, 2026