ISLAMABAD: Chief Executive Officer of Islamabad Electric Supply Company (Iesco) Muhammad Naeem Jan on Wednesday said an intense heatwave and high humidity have not only increased electricity consumption but load on the power distribution system, which led to a gradual rise in faults and tripping on 11kV feeders.

“This led to increase in customer complaints,” he said. According to a statement, to ensure prompt resolution of these electricity-related complaints, Iesco’s operations, GSO, and Construction teams have been fully mobilised.

Iesco Chief praised the line staff and said: “we salute our field teams who are performing their duties with dedication even in scorching heat. Our line staff is undoubtedly our most valuable asset.”

He also issued a stern directive to all SDOs to maintain strict monitoring of their complaint offices.

“Customers facing electricity-related issues are encouraged to register their complaints through their respective complaint office numbers,” he said.

Published in Dawn, June 12th, 2025