Global software 'glitch' leaves Air India passengers stranded

Published
14
Air India and Jet Airways planes are seen parked on the tarmac, as flights operations are being cancelled due to a server problem, at Indira Gandhi International Airport in New Delhi on April 27, 2019. — AFP
Air India and Jet Airways planes are seen parked on the tarmac, as flights operations are being cancelled due to a server problem, at Indira Gandhi International Airport in New Delhi on April 27, 2019. — AFP

Thousands of Air India passengers were stranded at airports across the world on Saturday, after a software "glitch" left those travelling with the state-run airline unable to check in, officials said.

More than 80 domestic and international flights were delayed for six hours because of a problem with the company's check-in software that brought operations to a halt, causing further flight delays across the globe.

"Our check-in software experienced a glitch following a routine software upgrade. It was resolved after six hours," Air India spokesman Praveen Bhatnagar told AFP.

Bhatnagar said most of the delays were on its domestic circuit and they were "doing everything possible to clear the backlog".

There were no flight cancellations and the airline expects operations to be back to normal by early evening, the spokesman said.

India's aviation industry is in choppy waters after one of the country's largest private carriers, Jet Airways, last week halted its operations indefinitely following refusal by lenders to pay it cash to run day-to-day operations.

The state-owned loss making Air India operates more than 450 fights a day across the globe, with a majority of them domestically.

Hundreds of furious passengers took to social media to complain about the widespread disruption, posting pictures and videos of passengers waiting at check-in counters.

"Thousands stranded at the airport for over 3 hours. No updates. No one to talk to. Terrible service," a traveller posted on Twitter from Delhi International airport.

Saturday's software malfunction is a repeat of a similar outage in June last year that caused flight delays globally.

Opinion

Editorial

Muddled hierarchy
Updated 15 Nov, 2026

Muddled hierarchy

The jurisdiction of the two courts and a mechanism for settling disputes between them should be spelt out in law, not left to judges to fight over.
Growing crisis
15 Nov, 2026

Growing crisis

AN emergency can be judged by the speed with which it draws an effective response. The National Population Council’s...
Organised rackets
15 Nov, 2026

Organised rackets

ON the International Day against Transnational Organised Crime, observed today, Pakistan finds itself in a tight...
Referendum talk
Updated 14 Nov, 2026

Referendum talk

Unless the PPP is deliberately using Sindh as a bargaining chip, it should issue a clarification with a clear, consistent position on new administrative units, not one tailored to protect its home turf.
Mineral wealth
Updated 14 Nov, 2026

Mineral wealth

Minerals should not be presented as a solution to Pakistan’s long-term economic difficulties. The aim should be to build an industrial base rather than export raw materials.
Late diagnosis
14 Nov, 2026

Late diagnosis

AS we mark World Diabetes Day today, Pakistan faces a troubling question: how many people are living with diabetes...