Global software 'glitch' leaves Air India passengers stranded

Published April 27, 2019
Air India and Jet Airways planes are seen parked on the tarmac, as flights operations are being cancelled due to a server problem, at Indira Gandhi International Airport in New Delhi on April 27, 2019. — AFP
Air India and Jet Airways planes are seen parked on the tarmac, as flights operations are being cancelled due to a server problem, at Indira Gandhi International Airport in New Delhi on April 27, 2019. — AFP

Thousands of Air India passengers were stranded at airports across the world on Saturday, after a software "glitch" left those travelling with the state-run airline unable to check in, officials said.

More than 80 domestic and international flights were delayed for six hours because of a problem with the company's check-in software that brought operations to a halt, causing further flight delays across the globe.

"Our check-in software experienced a glitch following a routine software upgrade. It was resolved after six hours," Air India spokesman Praveen Bhatnagar told AFP.

Bhatnagar said most of the delays were on its domestic circuit and they were "doing everything possible to clear the backlog".

There were no flight cancellations and the airline expects operations to be back to normal by early evening, the spokesman said.

India's aviation industry is in choppy waters after one of the country's largest private carriers, Jet Airways, last week halted its operations indefinitely following refusal by lenders to pay it cash to run day-to-day operations.

The state-owned loss making Air India operates more than 450 fights a day across the globe, with a majority of them domestically.

Hundreds of furious passengers took to social media to complain about the widespread disruption, posting pictures and videos of passengers waiting at check-in counters.

"Thousands stranded at the airport for over 3 hours. No updates. No one to talk to. Terrible service," a traveller posted on Twitter from Delhi International airport.

Saturday's software malfunction is a repeat of a similar outage in June last year that caused flight delays globally.

Opinion

Editorial

The way forward
Updated 12 May, 2025

The way forward

An out-of-the-box solution acceptable to Pakistan, India and the Kashmiris is the only hope for long-term peace in South Asia.
AI opportunity
12 May, 2025

AI opportunity

TIME is running out. According to the latest Human Development Report, published by the UNDP this past Tuesday,...
Ace mountaineer
12 May, 2025

Ace mountaineer

NINE summits, five to go. Sajid Ali Sadpara’s quest to fulfil his late father’s dream and elevate Pakistan’s...
Hostilities cease, at last
Updated 11 May, 2025

Hostilities cease, at last

It is Islamabad and New Delhi that will have to do the heavy lifting thesmselves to secure peace.
Second IMF tranche
11 May, 2025

Second IMF tranche

THE IMF board’s approval of the second tranche of its ongoing $7bn funding arrangement and a new climate ...
War and lies
Updated 10 May, 2025

War and lies

Media on this side of the border is also not above blame.