LAHORE: The Lahore Electric Supply Company (Lesco) on Monday introduced the new online complaint management system in Sheikhupura circle.

Under the new system, Lesco’s information technology wing has made the consumers’ contact/mobile numbers as complete source of communication. “Through this system, the consumers will be able to lodge any complaint related to wrong reading, overbilling, defective meter, receiving bills late, correction in address, power failure, loadshedding (scheduled/unscheduled), new connection, demand notice etc,” Lesco IT Director General Imtiaz Rasool said while speaking at a ceremony held in this regard.

He said Lesco would respond to the consumers on their mobile phone numbers and resolve their issues. In this way, the consumers would not be required to visit the Lesco field offices.

He said as soon as the consumers lodged complaint, they would be given complaint/token numbers and if the complaint was not resolved within a stipulated time, the respective sub-divisional officer (SDO) would be contacted by those monitoring the system.

If the issue persisted despite contacting the SDO, Mr Rasool added, the respective executive engineer would take action to resolve the complaint.

Published in Dawn, August 1st, 2017