KARACHI, July 19: The KESC authorities have taken a serious view of its staff’s attitude with complainants at some of the complaint centres and decided to ensure handling of the affairs in an efficient and courteous manner.

A spokesman for the KESC said on Saturday that army officer, posted in KESC, had now been assigned the additional task of checking and training the staff in consumer facilitation.

While the area engineers will remain posted in shifts to manage the centres, the army officers will also reach their assigned centres in case of rain emergency or any major breakdown to ensure passing of correct information to the people and courteous dealing with them until restoration of power supply, according to the spokesman. — PPI