PESHAWAR: Chief Minister Khyber Pakhtunkhwa Muhammad Sohail Afridi on Friday launched the e-Fard Portal and Digital Public Feedback System, making a step towards the digitisation of the province’s land record services.

He said the digital reforms were aimed at making land-related services more accessible, transparent, efficient and citizen-centric, read an official statement issued from his office.

Mr Afridi said that citizens would no longer need to make repeated visits to revenue offices to obtain a Fard and would be able to access the service either from their homes or through a nearby service centre.

He said the digitisation of land records was essential to modernising public service delivery and would enhance the speed, transparency and convenience of revenue services.

The government, he added, was leveraging digital technology to ensure simpler, more transparent and responsive public services.

During the meeting, Mr Afridi was briefed that the e-Fard Portal would enable citizens to obtain Fard through a simple, secure and automated process.

Three channels will be available for accessing the service including Nadra e-Sahulat Centres, the official website’s self-service portal and the Dastak App.

The briefing noted that only users verified biometrically through Nadra would be able to download an e-Fard and that the prescribed fee would be deposited electronically into the government treasury through 1LINK and Easypaisa.

Once the payment has been made, the Fard will remain securely available in the citizen’s account and can be downloaded whenever required, the statement said, adding that a QR code embedded in the Fard would enable online verification against the central land record.

Mr Afridi was also briefed on the Digital Public Feedback System, under which citizens who had availed themselves of revenue services would receive randomised telephone calls to gather feedback on their experience.

“Citizens’ responses will be recorded in audio format and incorporated into the system, while their levels of satisfaction will be categorised into four levels,” the statement said.

Complaints from dissatisfied citizens would be directly reflected on the relevant deputy commissioner’s dashboard, enabling timely identification of delays, service gaps and performance issues in revenue service delivery.

The briefing further noted that citizens’ feedback would be used for the continuous monitoring of district-level performance and citizen satisfaction.

Feedback indicators would form part of the performance assessment framework reviewed during the monthly meetings of deputy commissioners.

Districts demonstrating strong performance would be recognised and encouraged, while districts showing weaker performance would be required to provide explanations and corrective measures.

Mr Afridi said that the digital reforms would help reduce land-related complaints and strengthen transparency, accountability and public trust in the land record system.

Published in Dawn, October 3rd, 2026