PESHAWAR: With over 14 complaints a day, mostly filed by people seeking relief in land and education-related issues, the chief minister’s complaint cell resolved 32 per cent of cases and is taking action on 26 per cent of others.

Statistics shared in an official statement issued from the Chief Minister’s secretariat said the cell received 3,607 complaints between January 1 and August 31.

According to the minutes of a review meeting on the chief minister’s complaint cell, 499 complaints were resolved at the CM’s secretariat, and 498 complaints were found to be non-actionable due to jurisdictional limitations or legal complexities.

The meeting was informed that 2,610 complaints were referred to the relevant provincial departments for necessary action.

Of these complaints, relief was provided in 988 complaints, partial relief in 11, whilst action on 781 complaints was under way.

The statement said another 774 complaints were found non-actionable as they did not meet the requisite merit or eligibility criteria.

The meeting was informed that land disputes and education-related matters constituted major categories of complaints, adding that 1,090 complaints were received manually, 1,047 through WhatsApp, 687 via email, 343 through phone calls, 273 through Facebook, and 111 through X.

Speaking at the review meeting, Chief Minister Sohail Afridi said the provincial government’s performance would not be judged by the number of meetings held or presentations made, but by the testimony and satisfaction of the people.

He said that effective grievance redressal and meaningful public participation in governance were central to PTI founder Imran Khan’s vision, adding that the provincial government was advancing this vision through practical measures and institutional mechanisms.

He said that the future of the provincial government and the bureaucracy was directly linked to public satisfaction and that timely resolution of citizens’ issues and effective redressal of complaints would serve as key measures of government performance.

The chief minister also reviewed the Nursing College incident and said that no one would be allowed to take the law into their own hands. He said that all those involved in the incident would be dealt with strictly in accordance with the law.

Published in Dawn, September 10th, 2026