THE electricity distribution system in many parts of the country continues to suffer from procedural irregularities and weak accountability, often leaving consumers exposed to prolonged adminis-trative and legal complications instead of timely resolution of grievances. In one such case, the Water and Power Development Authority (Wapda) staff recently removed a neighbour’s overhead electricity wire that was passing through our house and subsequently registered an FIR against us without conducting a proper inquiry.

The Wapda staff also disconnected our electricity meter and subjected us to repeated harassment during the process. In addition, an unjust penalty of about Rs72,000 was imposed through our electricity bill. Under pressure and to avoid further legal complications, we paid nearly Rs60,000 of the amount, but the meter was not restored for a considerable period. During this time, we had to make repeated visits to the local police station and relevant offices, but no meaningful relief was provided. Eventually, after a prolonged legal struggle, a case was filed in the Rajanpur court. Even then, no timely action was taken, and the meter was restored only after a considerable delay.

More recently, yet another irregularity occurred when a separate, unrelated penalty belonging to a third party was arbitrarily added to our electricity bill without justification, reflecting continued flaws in the billing verification process.

These repeated incidents highlight serious gaps in due process, transparency and accountability within the system. It is imperative that higher authorities take notice of the matter and ensure that punitive actions are preceded by proper verification, while billing records are maintained with accuracy and responsi-bility so that consumers are not unnece-ssarily subjected to avoidable hardship.

Qaisar Abbas
Hajipur

Published in Dawn, August 3rd, 2026