THE FBR chief’s assurances to the business community of faster tax refunds must be welcomed. A commitment to process legitimate refunds efficiently and transparently while enforcing a zero-tolerance policy against corruption shows that the long-standing grievances of the business community have been noted. However, the credibility of these assurances ultimately rests not in statements, but execution — an area where the gap continues to widen. Tax refunds remain one of the most persistently damaging points for businesses in Pakistan, particularly for SMEs and exporters. For these segments, liquidity is the lifeblood of their operations. When refunds are delayed, working capital is effectively locked within the FBR system, restricting smooth business operations. For exporters, this also weakens competitiveness in global markets.

The problem lies less in policy design and more in implementation. Despite repeated commitments over the years, refund processing remains slow, opaque and arbitrary. It is widely known that FBR officials frequently delay refunds to meet revenue targets or project improved collection performance. By holding back refunds, gross revenue figures appear stronger. But this comes at the cost of economic activity. In effect, the state improves its books by weakening the private sector’s balance sheets. Even mechanisms introduced to address these concerns have fallen short of expectations. The much-touted automated faster refund system, which was meant to process claims within 72 hours, rarely meets that benchmark. In practice, businesses report waiting anywhere between 30 to 60 days — often longer — to receive funds. Such delays raise serious questions about internal accountability within the tax administration. The FBR chief’s emphasis on due process and compliance is understandable; safeguards against fraudulent claims are essential in any tax system. That said, the burden of enforcement should not become an excuse for inefficiency. A modern, efficient tax authority must be able to distinguish between risk-based scrutiny and blanket delays that penalise compliant taxpayers.

Published in Dawn, March 28th, 2026