ISLAMABAD: The Islamabad Electric Supply Company (Iesco) has been holding open Kutcheries across the region, with one-third of the complaints received relating to electricity faults.

Out of 107,031 complaints, 2,535 were related to billing, 2,875 to faulty meters, 37,380 to electricity faults, 514 to transformers, 7,129 to new connections, and 56,598 were miscellaneous. All complaints were addressed.

Iesco Chief Executive Officer Engineer Chaudhry Khalid Mahmood said that for any public utility company, the greatest achievement was earning the trust of its consumers. “To achieve this objective, Iesco regularly conducts online and open katcheries at head office, circle, and sub-division levels, providing an opportunity for consumers to directly present their complaints.

Published in Dawn, November 11th, 2025