ISLAMABAD: Prime Minister Imran Khan on Saturday directed the authorities concerned to take action against the government officers who have been found responsible for faking registration and resolution of complaints at the Pakistan Citizen Portal to show people’s increased satisfaction at their dashboards.

“I personally monitor public complaints at Citizen Portal. No laxity to be tolerated in resolution of public complaints. No leniency will be shown towards the officers faking resolution of public complaints,” the prime minister said.

The Prime Minister Delivery Unit (PMDU) compiled an investigation report on the dashboards of 254 officers regarding frivolous complaints. The Unit had investigated the dashboards of 154 officers in Punjab, 86 in Khyber Pakhtunkhwa (KP), three in Sindh and 11 in the federal government.

A probe finds scores of functionaries involved in bogus practice

The probe revealed 44 Punjab officers were found involved in fake complaints and the chief secretary of that province had already acted against them.

Those who faced action also included three officers terminated from service, seven suspended and two transferred from their position.

The inspector general of Punjab police took action against 45 officers.

The KP chief secretary acted against 39 officers and suspended those involved, while the inspector general of police took action against 10 officers.

The inspector general of Sindh police took action against three officers.

The prime minister issued instructions to the chief secretaries and IGPs of the provinces, calling for no laxity to those showing negligence towards public complaints.

As per the investigation report, one person lodged 12 complaints and suggestions about the National Highway and Motorway Police and later expressed satisfaction and appreciation towards the department. Moreover, no evidence was found for lodging fake complaints to increase the satisfaction level on part of the department.

The PMDU recommended to permanently block all IDs used in frivolous complaints and asked for seeking clarification from all concerned about misconception regarding public feedback.—APP

Published in Dawn, November 21st, 2021