PM takes notice of officers' inaction on complaints lodged on Pakistan Citizen Portal app

Published November 11, 2019
The Pakistan Tehreek-i-Insaf (PTI) government had launched the portal on Oct 28, 2018. — AFP/File
The Pakistan Tehreek-i-Insaf (PTI) government had launched the portal on Oct 28, 2018. — AFP/File

Prime Minister Imran Khan has taken notice of the inaction of officers regarding citizens' complaints lodged on the Pakistan Citizen Portal app, Radio Pakistan reported on Monday.

Quoting Prime Minister's Office (PMO), the report added that all ministries and departments have been directed to form five-member committees to "conduct performance evaluation and submit their reports within 30 days".

"The [PMO] had observed that complaints were disposed of without proper inquiry, satisfactory reply, and documentary evidence," the report stated, adding that the departments took "unnecessary time" in addressing complaints and the decision to resolve complaints was taken by "unconcerned officials".

The PMO has written a letter to the ministries and provincial departments, Radio Pakistan reported.

The five-member committees will be headed a grade 20 officer or a joint secretary. Following an evaluation of the deployed officers, a report will be submitted.

The committees will note misconduct in reports on the portal for both resolved and pending complaints as well as point out those who were responsible for both good and bad performances.

The Pakistan Tehreek-i-Insaf (PTI) government launched the portal on October 28, 2018. In February, it was declared the second best government mobile application in the world at the World Government Summit.

Opinion

Editorial

Debt deferment
Updated 26 Sep, 2022

Debt deferment

Pakistan’s dollar funding needs for next 5 years have never been so large and world’s appetite to hold its hands never so poor.
Dengue concerns
26 Sep, 2022

Dengue concerns

AS weather conditions change in Pakistan, the threat of dengue looms large over the land. According to a warning...
Relic of colonialism
26 Sep, 2022

Relic of colonialism

THE law on sedition, one of several holdovers of colonial times, is among the most handy instruments for controlling...
UNGA speech
25 Sep, 2022

UNGA speech

CRISES test a nation’s resilience but also provide opportunities to rise and move forward. Prime Minister Shehbaz...
Dar’s return
Updated 25 Sep, 2022

Dar’s return

Dar will now be expected by his party to conjure up fiscal space for the govt to start spending ahead of the next elections.
Iran hijab protests
25 Sep, 2022

Iran hijab protests

FOR over a week now, Iran has been witnessing considerable tumult after a young woman died earlier this month in the...