Pakistan Citizen's Portal app clinches 2nd spot at World Government Summit
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The Pakistan Citizens' Portal app, which was launched in October last year by Prime Minister Imran Khan, was declared the second best government mobile application in the world at the World Government Summit, the premier announced in a tweet on Wednesday.
About 4,646 mobile applications of different categories were submitted by 87 countries in the competition held in Dubai at the WGS earlier this week. Indonesia came out on top while the United States stood at the third spot.
The citizen's portal app was developed by a team in Khyber Pakhtunkhwa "free of cost" in a "record time of 45 days", the prime minister said.
"This is the first time any government-owned mobile application [has] reached this level in Pakistan."
So far, around 250,000 out of 420,000 complaints that were registered through the app have been resolved with 55 per cent 'satisfactory' feedback from the public, according to statistics posted by Prime Minister Khan.
The application has a 4.5 rating on Google Play and a 3.5 rating on Apple Store.
The World Government Summit is a non-profit organisation, that holds an annual event in Dubai. According to its website, the World Government Summit is a "global platform dedicated to shaping the future of governments worldwide". The organisation aims to "set the agenda for the next generation of governments" to tackle both global and local challenges with the help of technological innovations.
The event held by the World Government Summit serves as "knowledge exchange platform" by bringing together governments and private entrepreneurs. Leaders, entrepreneurs and experts from over 150 countries are invited every year.
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Comments (42) Closed
Feb 13, 2019 12:58pm
This is good, but I ask: how many total complaints received, what were the nature of the complaints and, most importantly, how many were successfully resolved? I suggest to PM Imran Khan and his team that monthly statistics are published in the media so that people can judge PCP's performance. (ACP - Garib Awam ki Awaz).
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Feb 13, 2019 01:04pm
Keep up the good work!
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Feb 13, 2019 01:13pm
I had posted some very critical issues on the Citizen's Portal but, have not received even a single response since the last several months.
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Feb 13, 2019 01:19pm
@Anti-Corruption_Pakistani, Good suggestion.
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Feb 13, 2019 01:22pm
I have used the App, it is very user-friendly, thanks to the team.
However, my complaint still to be resolved which was lodged on Feb. 3, 2019. Being an overseas Pakistani priority should be given to us.
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Feb 13, 2019 01:23pm
my request is not proseeded please
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Feb 13, 2019 01:23pm
That's impressive. Well done!
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Feb 13, 2019 01:36pm
@M. Saeed, Yes the app is for show. It’s features are only in theory. For scoring brownie points in a failed attempt to repair Pakistan’s image
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Feb 13, 2019 01:39pm
PTI government has potential and innovative ideas. Hope new and new things will see in future. They will make Pakistan proud.
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Feb 13, 2019 01:47pm
@M. Saeed, *"I had posted some very critical issues on the Citizen's Portal but, have not received even a single response since the last several months."*
Which means no matter how good the app is if the people working behind it are no good then what's the use? Am I right??
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Feb 13, 2019 01:54pm
I launched a complaint on 1st January and still no one contacted me regarding my complaint and the status appearing on portal is complaint resolved.
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Feb 13, 2019 01:57pm
Congratulations !!
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Feb 13, 2019 01:59pm
@M. Saeed, maybe the issue you raised was covered by a similar complaint. I haven't used the app. Is there at least a generic response to say that your complaint is being looked into. I have had no response on a govt site from abroad other than the aforementioned type of generic response and had to do some chasing up. That was in a developed country and this is new for us. It can only improve in time.
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Feb 13, 2019 02:09pm
Then u r the worker of pmln
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Feb 13, 2019 02:11pm
It means that at least 130,000 complaints have been resolved satisfactorily so far. These are complaints/issues that might not have been resolved but for the govt provided platform. I have 3 complaints in process as well. The very fact that we all can complain is a big big step ahead. We must appreciate good steps.
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Feb 13, 2019 02:31pm
Great news, but there is hardly any response to complains filled in the app.
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Feb 13, 2019 02:34pm
Good news. Positive one about Pakistan, a great country of great people. All the best
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Feb 13, 2019 02:43pm
And Pakistan beats the United States. Just getting started, Alhamdulillah. Those still not hopeful or unwilling to put in efforts can turn back now. No questions asked.
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Feb 13, 2019 03:23pm
A good app but the responses from relevant authority was nill , specially from Tehsil municipal authority . They granted no relief in reality .
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Feb 13, 2019 03:56pm
A useless portal. No complaints resolved
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Feb 13, 2019 04:28pm
Great achievement! Now Pakistanis will gain their lost place in the world, Inshallah
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Feb 13, 2019 05:11pm
Now you will say Pakistan more advanced than America. Indonesia the most advanced country in the world. All the best and hang on tough.
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Feb 13, 2019 06:19pm
When will there be a portal app for overseas Pakistanis?
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Feb 13, 2019 06:38pm
But the people of Gilgit Baltistan cannot register to launch complaint. The authorities need to resolve this issue too.
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Feb 13, 2019 07:01pm
Who were the participants.
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Feb 13, 2019 07:16pm
Best of the system poor implementation doesn’t give good results.
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Feb 13, 2019 07:40pm
I have personally used citizen portal. It had no feature to reply back to the complaint logged and hence I ended up creating 4 complaints for the same reason. The statistics is completely wrong and misguided. My complaint has been assigned to the authority but no step has yet been taken after almost three months.
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Feb 13, 2019 08:57pm
@Wahab, “For scoring brownie points in a failed attempt to repair Pakistan’s image”
And why do you think Pakistan’s image is in such a great need of repair?
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Feb 13, 2019 09:38pm
I posted several complaints and got very good feedback with timelines
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Feb 13, 2019 10:06pm
@Anti-Corruption_Pakistani,
Do you mean you need access to see all the complaints?
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Feb 13, 2019 10:14pm
@Anti-Corruption_Pakistani
This is a start sir, we should not expect that level of perfection right away. The positive for me is that a system is available to the people from the government. Lets try supporting this good move by encouraging the government for a great initiative.
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Feb 13, 2019 11:09pm
I'm a dual national and not able to register on the Citizens Portal as it requires Pakistani passport to register. There is no need for dual nationals to keep Pakistani passport as they can travel to Pakistan using NICOP. It does not make sense to obtain Pakistani passport solely to register on the Citizens portal. This was also the main reason for a poor response to overseas vote registration as ECP website required Pakistani passport to register.
I've raised this many times with PTI high ups but to no avail. They should either give a logical reason for requiring Pakistani passport to register or resolve the issue by giving the option of selecting one of the below documents to register:
Pakistani passport or
NICOP or
ID card.
Those who don't have NICOP (in the middle east) can use Pak ID card instead to register.
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Feb 13, 2019 11:34pm
As is the usual case with 'New' government iniatives - in the initial run, things work and there is a response-but soon after, when the fanfare and photo ops with the media die down its the usual lack of response to citizens concerns and dismissive attitudes.The PTI is no different in that it is dependant on a overstuffed and ineffective beaurocracy to deliver anything so this citizens complaint portal is ending up as just another government gimmick
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Feb 14, 2019 12:23am
Excellent effort and impact.
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Feb 14, 2019 01:58am
Congratulations dear country and many more miles and feats to cover. IK , you are a beacon of hope for Pakistan,don't falter and leave the citizens hope less.
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Feb 14, 2019 03:06am
No mention of Pakistan or such competition on the wsg site.
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Feb 14, 2019 07:18am
@Anti-Corruption_Pakistani, We had our land grabbed since last 6 years in capital city, the police even said that the grabber owns it in NS govt because lad grabber had close ties with law makers. After lodging the complaint, we got possession in 2 months. My father died because of the stress he had due to his hard earned money grabbed by others. My heart prays for the well being and safety of IMRAN KHAN.
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Feb 14, 2019 10:50am
well done. If leader honest follower will be honest and succefful.
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Feb 14, 2019 12:32pm
I launched complaints against the sanitary dept, and they asked me to contact the same dept and resolved the issue.
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Feb 14, 2019 04:13pm
Meaningless portal. I registered my complaint Nov. 9 2018. HECs LATE crackdown of PhD programs has caused two years of MY hard work to go down the drain. For my portal status HEC has tagged the matter as resolved, however the issue is NOT resolved. When I call to take a followup, an even more despairing scenario of unanswered calls from operators/PAs/Officers most of the time 'busy' in meetings with no courtesy/sympathy for the public. It's a COMPLETE misrepresentation of facts to show my case as resolved. Highly disappointed.
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Feb 14, 2019 05:09pm
I followed i khan advise send money via bank,which i did, first bank took more than a week to confirm that money has arrived in my account, sender bank confirm money was transferred in two days, than bank exchange rate far less than private money changer in the end i forced to convert gbp to pk repuees.so what is point sending money via bank.why no check and balance.
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Feb 15, 2019 08:08am
No response. I had posted some complains about CDA and IESCO. Both complains are closed now without any solution.
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