Pakistan Citizen's Portal app clinches 2nd spot at World Government Summit

E-Paper | September 30, 2026

Pakistan Citizen's Portal app clinches 2nd spot at World Government Summit

Dawn.com Published February 13, 2019

Prime MInister Imran Khan launched Pakistan Citizens' Portal application last year. — File photo

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The Pakistan Citizens' Portal app, which was launched in October last year by Prime Minister Imran Khan, was declared the second best government mobile application in the world at the World Government Summit, the premier announced in a tweet on Wednesday.

About 4,646 mobile applications of different categories were submitted by 87 countries in the competition held in Dubai at the WGS earlier this week. Indonesia came out on top while the United States stood at the third spot.

The citizen's portal app was developed by a team in Khyber Pakhtunkhwa "free of cost" in a "record time of 45 days", the prime minister said.

"This is the first time any government-owned mobile application [has] reached this level in Pakistan."

So far, around 250,000 out of 420,000 complaints that were registered through the app have been resolved with 55 per cent 'satisfactory' feedback from the public, according to statistics posted by Prime Minister Khan.

The application has a 4.5 rating on Google Play and a 3.5 rating on Apple Store.

The World Government Summit is a non-profit organisation, that holds an annual event in Dubai. According to its website, the World Government Summit is a "global platform dedicated to shaping the future of governments worldwide". The organisation aims to "set the agenda for the next generation of governments" to tackle both global and local challenges with the help of technological innovations.

The event held by the World Government Summit serves as "knowledge exchange platform" by bringing together governments and private entrepreneurs. Leaders, entrepreneurs and experts from over 150 countries are invited every year.

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Anti-Corruption_Pakistani

Feb 13, 2019 12:58pm

This is good, but I ask: how many total complaints received, what were the nature of the complaints and, most importantly, how many were successfully resolved? I suggest to PM Imran Khan and his team that monthly statistics are published in the media so that people can judge PCP's performance. (ACP - Garib Awam ki Awaz).

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Anon

Feb 13, 2019 01:04pm

Keep up the good work!

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M. Saeed

Feb 13, 2019 01:13pm

I had posted some very critical issues on the Citizen's Portal but, have not received even a single response since the last several months.

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Guzni

Feb 13, 2019 01:19pm

@Anti-Corruption_Pakistani, Good suggestion.

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Markhor

Feb 13, 2019 01:22pm

I have used the App, it is very user-friendly, thanks to the team. However, my complaint still to be resolved which was lodged on Feb. 3, 2019. Being an overseas Pakistani priority should be given to us.

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Ghulam Murtaza

Feb 13, 2019 01:23pm

my request is not proseeded please

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Kris

Feb 13, 2019 01:23pm

That's impressive. Well done!

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Wahab

Feb 13, 2019 01:36pm

@M. Saeed, Yes the app is for show. It’s features are only in theory. For scoring brownie points in a failed attempt to repair Pakistan’s image

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Zeeshan

Feb 13, 2019 01:39pm

PTI government has potential and innovative ideas. Hope new and new things will see in future. They will make Pakistan proud.

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Rahul

Feb 13, 2019 01:47pm

@M. Saeed, *"I had posted some very critical issues on the Citizen's Portal but, have not received even a single response since the last several months."* Which means no matter how good the app is if the people working behind it are no good then what's the use? Am I right??

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Qaiser Nadeem

Feb 13, 2019 01:54pm

I launched a complaint on 1st January and still no one contacted me regarding my complaint and the status appearing on portal is complaint resolved.

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RAJA CHILL

Feb 13, 2019 01:57pm

Congratulations !!

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Dude

Feb 13, 2019 01:59pm

@M. Saeed, maybe the issue you raised was covered by a similar complaint. I haven't used the app. Is there at least a generic response to say that your complaint is being looked into. I have had no response on a govt site from abroad other than the aforementioned type of generic response and had to do some chasing up. That was in a developed country and this is new for us. It can only improve in time.

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saki

Feb 13, 2019 02:09pm

Then u r the worker of pmln

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Ilyas Tarar

Feb 13, 2019 02:11pm

It means that at least 130,000 complaints have been resolved satisfactorily so far. These are complaints/issues that might not have been resolved but for the govt provided platform. I have 3 complaints in process as well. The very fact that we all can complain is a big big step ahead. We must appreciate good steps.

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Abid

Feb 13, 2019 02:31pm

Great news, but there is hardly any response to complains filled in the app.

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Vasudevan

Feb 13, 2019 02:34pm

Good news. Positive one about Pakistan, a great country of great people. All the best

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Human

Feb 13, 2019 02:43pm

And Pakistan beats the United States. Just getting started, Alhamdulillah. Those still not hopeful or unwilling to put in efforts can turn back now. No questions asked.

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Adnan Bashir

Feb 13, 2019 03:23pm

A good app but the responses from relevant authority was nill , specially from Tehsil municipal authority . They granted no relief in reality .

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Qamar

Feb 13, 2019 03:56pm

A useless portal. No complaints resolved

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Ali, Karachi

Feb 13, 2019 04:28pm

Great achievement! Now Pakistanis will gain their lost place in the world, Inshallah

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Murli

Feb 13, 2019 05:11pm

Now you will say Pakistan more advanced than America. Indonesia the most advanced country in the world. All the best and hang on tough.

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ZuBair

Feb 13, 2019 06:19pm

When will there be a portal app for overseas Pakistanis?

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RIAZULLAH BAIG

Feb 13, 2019 06:38pm

But the people of Gilgit Baltistan cannot register to launch complaint. The authorities need to resolve this issue too.

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Maria enteparia onnuchoriu

Feb 13, 2019 07:01pm

Who were the participants.

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Raj patel

Feb 13, 2019 07:16pm

Best of the system poor implementation doesn’t give good results.

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Sohail

Feb 13, 2019 07:40pm

I have personally used citizen portal. It had no feature to reply back to the complaint logged and hence I ended up creating 4 complaints for the same reason. The statistics is completely wrong and misguided. My complaint has been assigned to the authority but no step has yet been taken after almost three months.

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Akram

Feb 13, 2019 08:57pm

@Wahab, “For scoring brownie points in a failed attempt to repair Pakistan’s image” And why do you think Pakistan’s image is in such a great need of repair?

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Asad

Feb 13, 2019 09:38pm

I posted several complaints and got very good feedback with timelines

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Ali

Feb 13, 2019 10:06pm

@Anti-Corruption_Pakistani, Do you mean you need access to see all the complaints?

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Salman

Feb 13, 2019 10:14pm

@Anti-Corruption_Pakistani This is a start sir, we should not expect that level of perfection right away. The positive for me is that a system is available to the people from the government. Lets try supporting this good move by encouraging the government for a great initiative.

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Nawaz

Feb 13, 2019 11:09pm

I'm a dual national and not able to register on the Citizens Portal as it requires Pakistani passport to register. There is no need for dual nationals to keep Pakistani passport as they can travel to Pakistan using NICOP. It does not make sense to obtain Pakistani passport solely to register on the Citizens portal. This was also the main reason for a poor response to overseas vote registration as ECP website required Pakistani passport to register. I've raised this many times with PTI high ups but to no avail. They should either give a logical reason for requiring Pakistani passport to register or resolve the issue by giving the option of selecting one of the below documents to register: Pakistani passport or NICOP or ID card. Those who don't have NICOP (in the middle east) can use Pak ID card instead to register.

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Hani

Feb 13, 2019 11:34pm

As is the usual case with 'New' government iniatives - in the initial run, things work and there is a response-but soon after, when the fanfare and photo ops with the media die down its the usual lack of response to citizens concerns and dismissive attitudes.The PTI is no different in that it is dependant on a overstuffed and ineffective beaurocracy to deliver anything so this citizens complaint portal is ending up as just another government gimmick

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Zak

Feb 14, 2019 12:23am

Excellent effort and impact.

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ken Holland

Feb 14, 2019 01:58am

Congratulations dear country and many more miles and feats to cover. IK , you are a beacon of hope for Pakistan,don't falter and leave the citizens hope less.

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sameer

Feb 14, 2019 03:06am

No mention of Pakistan or such competition on the wsg site.

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Waqas Sultan

Feb 14, 2019 07:18am

@Anti-Corruption_Pakistani, We had our land grabbed since last 6 years in capital city, the police even said that the grabber owns it in NS govt because lad grabber had close ties with law makers. After lodging the complaint, we got possession in 2 months. My father died because of the stress he had due to his hard earned money grabbed by others. My heart prays for the well being and safety of IMRAN KHAN.

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Arif Muqri

Feb 14, 2019 10:50am

well done. If leader honest follower will be honest and succefful.

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hamed

Feb 14, 2019 12:32pm

I launched complaints against the sanitary dept, and they asked me to contact the same dept and resolved the issue.

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Mrs Suhail

Feb 14, 2019 04:13pm

Meaningless portal. I registered my complaint Nov. 9 2018. HECs LATE crackdown of PhD programs has caused two years of MY hard work to go down the drain. For my portal status HEC has tagged the matter as resolved, however the issue is NOT resolved. When I call to take a followup, an even more despairing scenario of unanswered calls from operators/PAs/Officers most of the time 'busy' in meetings with no courtesy/sympathy for the public. It's a COMPLETE misrepresentation of facts to show my case as resolved. Highly disappointed.

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Javed

Feb 14, 2019 05:09pm

I followed i khan advise send money via bank,which i did, first bank took more than a week to confirm that money has arrived in my account, sender bank confirm money was transferred in two days, than bank exchange rate far less than private money changer in the end i forced to convert gbp to pk repuees.so what is point sending money via bank.why no check and balance.

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Humaira Nadeem

Feb 15, 2019 08:08am

No response. I had posted some complains about CDA and IESCO. Both complains are closed now without any solution.

Recommend 0

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