PM takes notice of officers' inaction on complaints lodged on Pakistan Citizen Portal app
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Prime Minister Imran Khan has taken notice of the inaction of officers regarding citizens' complaints lodged on the Pakistan Citizen Portal app, Radio Pakistan reported on Monday.
Quoting Prime Minister's Office (PMO), the report added that all ministries and departments have been directed to form five-member committees to "conduct performance evaluation and submit their reports within 30 days".
"The [PMO] had observed that complaints were disposed of without proper inquiry, satisfactory reply, and documentary evidence," the report stated, adding that the departments took "unnecessary time" in addressing complaints and the decision to resolve complaints was taken by "unconcerned officials".
The PMO has written a letter to the ministries and provincial departments, Radio Pakistan reported.
The five-member committees will be headed a grade 20 officer or a joint secretary. Following an evaluation of the deployed officers, a report will be submitted.
The committees will note misconduct in reports on the portal for both resolved and pending complaints as well as point out those who were responsible for both good and bad performances.
The Pakistan Tehreek-i-Insaf (PTI) government launched the portal on October 28, 2018. In February, it was declared the second best government mobile application in the world at the World Government Summit.
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Comments (50) Closed
Nov 11, 2019 08:44am
It is indeed one of the best app, i tried it and it works. i did many works done which were very difficult in normal way in this country.
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Nov 11, 2019 08:48am
Forming committees is one of the favourite activities of this government.
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Nov 11, 2019 08:49am
Keep up the strong work IK. You’re the Kaptaan we don’t deserve but badly need right now.
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Nov 11, 2019 08:57am
This portal is not solving problems properly. I am Bahria town karachi victim like thousands others. Bahria is not giving us land and deep silence is there. Portal showed it as resolved without solving the problem.
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Nov 11, 2019 09:19am
Glad someone still cares about the app
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Nov 11, 2019 09:20am
Submitted a complaint against my bill sent by PESCO. PESCO reminded 7 times to the reginoal office to submit a reply but in vain. In the end PESCO central office replied that instructions have been given to resolve the issue and the complaint was closed. WAPDA is a mafia.
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Nov 11, 2019 09:25am
Pm should realise by now that committees don't act.
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Nov 11, 2019 09:26am
Good news! I had personally lodged a complaint against tinted glasses in cars. It was closed by being "partially resolved" although no action has been taken yet.
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Nov 11, 2019 09:29am
The whole system is nonfunctional because over the last 50 years, it was destroyed, ruined and mismanaged by the self serving men. It will take significant time for the Prime minister to rebuild it.
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Nov 11, 2019 09:33am
No use.
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Nov 11, 2019 09:36am
Yet another committee ..
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Nov 11, 2019 09:36am
I lodged a complaint on PM portal and after few days the status was shown as "resolved". However, I was hardly contacted by any official. That's the bogus portal indeed!
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Nov 11, 2019 09:37am
Thank you, Imran Khan. I have also submitted a complaint and it was forwarded to the concerned department within 5 day by PM office but unfortunately, it has been about a month and the concerned department (MDA Sindh) has not resolved it yet and not updated me on the progress on it. I still appreciate Imran Khan for this app and his sincerity to resolve people's problems.
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Nov 11, 2019 09:38am
Thank you PM Imran Khan for keeping track of the pulse of the nation.
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Nov 11, 2019 09:42am
It is a top app. But bureaucrats will find it difficult to be on their toes while resolving the frequent complaints, when they have spent decades following the usual red-tape, where everything is super-slow motion.
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Nov 11, 2019 09:50am
my complain also in pending since last year
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Nov 11, 2019 09:50am
May the Almighty help you sir- waging war against a system corrupted for 72 years.
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Nov 11, 2019 10:34am
Its about time government employees served the general public..
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Nov 11, 2019 10:35am
IK has to delegate these work to competent groups or individuals and give them full authority. He cannot oversee everything.
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Nov 11, 2019 10:42am
Only forming committees with inefficient and ineffective people is not going to solve any problem. This is only a show that IK has been doing since he came to power. Is there any report of the other committees performance.
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Nov 11, 2019 10:51am
I can personally confirm that our reported complaint remains pending after one year and yet the portal says it "has been resolved", by just saying that the file has been sent to the relevant desk.. what a shame a pity.. such scan and sham!
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Nov 11, 2019 10:52am
Very good initiative by the government. Helps a lot of oversees pakistani's.
Thanks for starting this, and we hope it continues positively.
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Nov 11, 2019 10:54am
Forming the Prime Minister Portal is the greatest output Imran Khan's government. The Portal should be continued and closely followed up. It will definitely make PTI govt. successful.
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Nov 11, 2019 11:00am
@Bahria Town Karachi Victim, I have also a Bahira town victim and opened a complaint, it's has been 30 days and still waiting. I hope this govt. will put pressure on Bahria Town.
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Nov 11, 2019 11:16am
@Khurram, so what would u do? It's easy to criticise .IK cant be everywhere
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Nov 11, 2019 11:39am
This app works. One of the best initiative of PTI government.
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Nov 11, 2019 11:43am
This application is best E-governanace initiative,although there's still issues regarding awareness of common masses about using modern technology, and issues such as bureaucratic tactics of asking credentials ( not necessary) for disposing of cases.
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Nov 11, 2019 11:51am
Not performing as claimed.....
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Nov 11, 2019 12:12pm
First of all , the authority to put off the complaint should be with the complainant.. Most of time the complaint is closed by concerned department against whom the complaint has been lodged. So whats the point in lodging the complaint at first place.
Secondly the department harasses the complainant by giving more notices for penalizing the citizen of complaining against them.
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Nov 11, 2019 12:34pm
Its a brilliant app. Put strong officers at post for accountability and the effect will definitely trickle down. Even the most corrupt of the police from sindh have started becoming answerable.
Good luck imran khan
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Nov 11, 2019 12:46pm
Thank you PTI and Imran Khan. The citizens portal has been a blessing.
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Nov 11, 2019 12:58pm
@@Humanity , That's why committee formed to identify incompetent officers
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Nov 11, 2019 12:59pm
@Bahria Town Karachi Victim, Portal is for government related departments only.
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Nov 11, 2019 01:40pm
Come an see on roads of Karachi especially the slum areas and you will find problems every where. An app is not required if there is a will.
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Nov 11, 2019 01:47pm
How we can complaint for the complaint with no action in portal ?
Please assist
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Nov 11, 2019 02:04pm
I lodged a complaint against water scarcity and kwsb when this app started but still no response. App directed the complain to Sindh chief secretary and never a response though I repeated the complain many a times.
So it is a useless app
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Nov 11, 2019 02:12pm
IK please punish MNS Zardari n party
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Nov 11, 2019 02:25pm
Worst application, I lodged a complaint against SEPCO, nothing happened. After 2 days it showed Complaint closed, no relief.
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Nov 11, 2019 02:31pm
I would rather take notice of the PMs inaction on the corrupt, why are they being released from jail and where is the money.
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Nov 11, 2019 05:11pm
They should form another committee which can tell the nation that how many committee have actually be formed by this government and then maybe another committee which can tell us what these committees have actually done.
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Nov 11, 2019 05:25pm
This app works similar to IK's promises.
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Nov 11, 2019 05:37pm
Shouldn’t these so-called committees on performance already exist ? If these officials are that incompetent, it’s time for them to go. Pakistan has more committees overlooking departments than any other country, I think.
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Nov 11, 2019 06:01pm
And by the way, what notice has been taken, that must be aired.
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Nov 11, 2019 08:51pm
@@Humanity , “ I lodged a complaint on PM portal and after few days the status was shown as "resolved". However, I was hardly contacted by any official. That's the bogus portal indeed!”
Hilarious!
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Nov 11, 2019 08:52pm
Unknown to PM. Most of the people lodging a complaint are getting harassed and forced to say that heir grievances have been resolved.
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Nov 11, 2019 10:58pm
@Student, Every government department is a mafia like network. How is the Prime Minister going to succeed when he is fighting them all alone? Many in his own cabinet are working against him
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Nov 12, 2019 01:53am
No action on my request for close to a year. Suddenly I see the note completed action to customer satisfaction. This has happened five
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Nov 12, 2019 03:33am
Yes i have ttied the app personally and it works amaxingly well!!
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Nov 12, 2019 07:12am
IK should form a committee to check why no committee has done anything till now.
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Nov 12, 2019 11:02am
Dear sir.
I also five times write complain on pm citizan portal but no any answers my complain was regarding QVC ( Qatar visa center Islamabad and to manistry of health Pakistan and regarding wapda means electricity department nothing's answers from last four months so please I request to pm to take accation.
Thanks
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