Samsung in hot water over splashy Australian phone ads

Published July 4, 2019
A model demonstrates the waterproof function of Samsung Electronics' smartphone, Galaxy S7 Edge, during its launch ceremony in Seoul, South Korea, March 10, 2016. — Reuters/File
A model demonstrates the waterproof function of Samsung Electronics' smartphone, Galaxy S7 Edge, during its launch ceremony in Seoul, South Korea, March 10, 2016. — Reuters/File

Australia's consumer watchdog has sued Samsung Electronics Co Ltd's Australian unit for allegedly misleading consumers by promoting water-resistant Galaxy smartphones as suitable to use in swimming pools and the surf.

The world's largest smartphone maker did not know or sufficiently test the effects of pool or saltwater exposure on its phones when ads showed them fully submerged, the Australian Competition and Consumer Commission (ACCC) lawsuit says.

The case is the first filed by a major regulator and could result in multi-million dollar fines. It centres on more than 300 advertisements in which Samsung showed its Galaxy phones being used at the bottom of swimming pools and in the ocean.

“The ACCC alleges Samsung's advertisements falsely and misleadingly represented Galaxy phones would be suitable for use in, or for exposure to, all types of water ... when this was not the case,” ACCC Chairman Rod Sims said in a statement on Thursday.

Samsung said it stood by its advertising, complied with Australian law and would defend the case.

The South Korean electronics giant has spent heavily on advertising to rebuild public faith in its premium smartphones following the costly recall of its fire-prone Galaxy Note 7 devices in 2016.

It is due to announce preliminary quarterly earnings on Friday, when it is widely expected to flag a profit plunge due to falls in chip prices.

Hot water

Samsung's water resistance claims came under heavy scrutiny as early as 2016 when influential US magazine Consumer Reports said the Galaxy S7 phone — which appears dunked in a fish tank in commercials — had failed an immersion test.

The company attributed that to a manufacturing defect, affecting a small number of phones, which it soon fixed. But customers online continued reporting problems, forum comments show.

Some consumers damaged their phones when exposing them to water and Samsung had refused to honour warranty claims, the ACCC said in the lawsuit, though Samsung said it complied with all of its warranty obligations under Australian law.

The regulator also said Samsung's advice to some Galaxy model users that the phones were not suitable for beach or pool use suggested the firm considered water could cause damage.

“Samsung showed the Galaxy phones used in situations they shouldn't be to attract customers,” Sims said. “Samsung's advertisements, we believe, denied consumers an informed choice and gave Samsung an unfair competitive advantage.”

The ACCC alleges law breaches occurred in more than 300 advertisements. If proven, each breach after September 1, 2018, can attract a fine of up to A$10 million ($7 million), triple the benefit of the conduct or as much as 10 per cent of annual turnover.

Breaches prior to Sept 1, 2018, can attract penalties as high as A$1.1 million. Rival Sony settled a US class action over similar claims for its Xperia smartphone range in 2017, promising refunds where the phones had failed. ($1 = 1.4223 Australian dollars)

Follow Dawn Business on X, LinkedIn, Instagram and Facebook for insights on business, finance and tech from Pakistan and across the world.

Opinion

Editorial

Unsustainable growth
Updated 23 Jun, 2026

Unsustainable growth

CLICHÉS are an essential part of political rhetoric. But when repeated often, they lose their impact. So when...
Banned speeches
23 Jun, 2026

Banned speeches

NATIONAL Assembly Speaker Ayaz Sadiq on Sunday formally lifted long-standing restrictions on the airing of ...
New GB government
23 Jun, 2026

New GB government

WITH the newly elected lawmakers of the Gilgit-Baltistan Assembly taking oath on Monday, the PPP looks set to head...
A costly cut
Updated 22 Jun, 2026

A costly cut

Climate risks are increasing and public investment should reflect that reality.
Guarded access
22 Jun, 2026

Guarded access

ONE of the government’s ‘novel’ proposals to snag tax evaders has collided with some harsh realities. On...
Lyari’s passion
22 Jun, 2026

Lyari’s passion

THE love for football in Lyari knows no bounds. The World Cup might be underway thousands of miles away in North...