APROPOS the letter ‘Phone woes’ (March 3). We regret the inconvenience caused to our valued customer. However, due to compliance measures, we require certain documents to be submitted for closure or restoring of services.

Our valued customer, Mehr Dil applied for closure of services. Unfortunately, the required documents were not provided by the customer. This caused a delay in taking the requested action. However, after the provision of the documents, his complaint has been resolved and the customer is now satisfied.

For the Pakistan Telecommunications Company Limited, customers are always at the centre of all its activities and we are constantly striving to provide better services.

As part of our strategy to provide reliable, resilient and fast internet services, we have embarked upon a comprehensive Network Transformation project. This will allow our customers to experience and enjoy reliable high speed internet.

In case of any complaints, PTCL requests the customers to dial its 24-hour Helpline 1218 for timely response. In addition, customers can also go to the PTCL’s website www.ptcl.com.pk, PTCL Touch mobile application or social media platforms like Facebook and Twitter for further information or queries.

Fariha Tahir Shah
GM Corporate Communication
PTCL
Islamabad

Published in Dawn, March 22nd, 2019