ON May 25, my Pakistan Telecommunication Company Limited (PTCL) phone (061-6303332) went out of order for maintenance, suspending the Internet and smart TV as well. I lodged a complaint through my cellphone at about 1.45pm. The complaint reference number was 70.

Since then I have not heard anything from the PTCL except a regular automated call to tell me that according to the PTCL record my problem has been solved. Annoyed and disturbed, on May 30 I again made a complaint from a friend’s home on the PTCL website which assured me that they would get back to me within 24 hours.

The only difference this new complaint made was that I started getting two automated calls a day — one from 1218 and the other from a new number 051-2069017.

Both calls stated that according to their record, the issue had been resolved.

This is like adding insult to injury. Will Pakistan Telecommunication Authority take any action against this — planned bullying by a phone company? Let alone the suspension of services, will any authority question the PTCL if it has taken any action against the person who falsely updated their record?

Laeeq Ur Rehman
Multan

Published in Dawn, June 10th, 2018