Founded in 2009, the car-sharing service Uber now has a global workforce of about 1.1m ‘active’ drivers (400,000 in the US alone) — or drivers who take at least four trips a month. In order to track worker performance, passengers using the Uber app are asked to rate drivers on a system of five stars after their trip is over. To remain active on Uber’s system, drivers must maintain an average rating of 4.6 stars.
(Source: Harvard Business Review)
Published in Dawn, Business & Finance weekly, April 25th, 2016
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