KARACHI, April 26: Pakistan International Airlines is setting up a contact centre in various cities of the country from May 7, to provide reservations, award plus information, complaint management system, flight schedule and other services on phone to the customers within the country and abroad.

Briefing finance minister Shaukat Aziz during his visit to the PIA headquarters here on Saturday, the PIA management said the centre would be set up at Karachi, Islamabad, Lahore, Peshawar, Quetta, Multan and Faisalabad.

The centre would offer domestic and international reservation information and reservation, queue-handling at KQC, queries, redemptions, missing points, registration of a complaint at the contact centre and the resolution of complaints will be addressed by PIA staff through this centre.

The basic aim of the centre is to enhance the image of the airline and offer better customer services. The service which is at present operational would be offered through interactive voice response, fax back facility, web chat/emails/co-browsing sessions, provision of trained staff for handling reservations.—APP