LAHORE: The Punjab Safe Cities Authority (PSCA) has introduced a universal access number for emergency helpline 15, enabling citizens to directly access the emergency services and safe city facilities from anywhere in Pakistan and across the world.

According to a PSCA spokesperson, citizens residing outside Punjab could now contact the Punjab Police and emergency helpline 15 directly by dialing 042-111-111-015, while overseas Pakistanis could access the said service through +92-42-111-111-015.

Previously, calls made from outside Punjab were automatically redirected to the respective provincial emergency systems, while overseas Pakistanis also faced difficulties in directly accessing Punjab’s emergency services.

The spokesperson said all major services of the PSCA, including helpline 15, would now be available through the service.

Citizens would also be able to access services such as the virtual women police station, child safety centre, virtual blood bank, and misaq minority centre.

In addition, traffic-related services, psychological assistance, and free legal guidance facilities were also being provided through this platform.

Published in Dawn, May 23rd, 2026