RAWALPINDI: The Water and Sanitation Agency (Wasa) has launched a modern Complaint Management System (CMS) to ensure hassle-free and prompt resolution of public complaints. Wasa Managing Director Saleem Ashraf chaired an important meeting with officials from the Engineering and Revenue wings to review the features and implementation of the new system.

The purpose of the Complaint Management System mobile application is to resolve public complaints efficiently, ensure effective monitoring, and improve service delivery through real-time tracking. The application offers consumer-friendly features, including easy complaint registration, feedback submission, and transparent follow-up mechanisms.

Furthermore, Wasa Managing Director Saleem Ashraf stated that a dedicated dashboard system will also be installed at Wasa Rawalpindi to monitor complaints in real time, enhance accountability, and ensure timely redressal. Moreover, he directed the officials that any negligence will not be tolerated, and all complaints must be resolved promptly.

The meeting was attended by DMD Engineering Sohail Aslam, Director Administration Umer Farooq, Director S&D Saadon Basra, Deputy Director Revenue Akmal Yaseen, Deputy Director Water Supply Hasnain Mubashir, and other concerned officers.

Published in Dawn, February 11th, 2026