I HAVE been a policy-holder of Postal Life Insurance Corporation (PLIC) since 2004. In fact, my family has three insurance PLIC policies at present. One of my policies matured in September 2022 after which I applied for the final maturity claim against the said policy on Sept 9 last year.

Later, I made a number of telephone calls and personal visits to the office to enquire about the status of my request. Each time, I was told that the application was in process, and that I should wait. After a lengthy, uncertain wait, I lodged a complaint to expedite the resolution of the matter. It was at this stage of the matter that I was told by the staff that the company had no funds to make payments against insurance claims.

Recently, at the anniversary of the initiation of this process, I managed to meet a senior PLIC official, a general manager, at the Lahore office. The gentleman was extremely kind and courteous, and gave me a patient hearing. I was promised that the matter would be resolved within 15-20 days.

However, the matter has not moved an inch since then. The next time I tried to have the matter sorted out, I was referred to the complaints department, which, in turn, repeated the same old excuse that the company did not have funds to clear the claims, and was in no position to even give a timeline for such payments.

The authorities concerned should look into the matter to reduce the misery of thousands of policy-holders like me.

Muhammad Iftikhar Masaud
Lahore

Published in Dawn, November 8th, 2023