I USED the National Bank of Pakistan (NBP) ATM near Pakistan Secretariat ‘D’ Block branch recently, but, owing to a technical fault in the machine, the required amount could not be drawn.

However, the amount was deducted from my account. On the next working day, I sent a complaint in writing to the manager of the bank branch as well as reported the matter on the NBP helpline. Despite my consistent follow-up, the deducted amount has not yet been reverted to my account.

Making matters worse and unbearable was the attitude of the branch manager which was unprofessional, non-cooperative and rude.

One wonders how the NBP can claim to be the ‘nation’s bank’ when the consumers are meted out such treatment. It also shows the difference between public and private organisations, for I also have an account at a private bank and had the same problem, but, on my complaint, the issue was resolved the same day.

Abdul Wakeel
Islamabad

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IN this era of technological advancement when almost all banks are offering smooth seamless online services, the National Bank of Pakistan appears to be stuck in the stone age. Digital banking is easy and safe, but NBP customers are unable to enjoy any of its benefits due to its poor service.

I tried to download NBP’s mobile banking application, NBP Digital, but was unable to register myself despite frequent contact with the official helpline. Just like the attitude of their staff towards customers, their online banking service is ridiculous compared to the facilities offered by private banks.

Due to their pathetic response, I am compelled to visit the bank branch for various services.

I can change my account to some private bank, but my pension is credited to the NBP account owing to restrictions regarding former government servants.

Will the bank management look into this issue and improve its online services?

Ali Asghar Hasnain
Islamabad

Published in Dawn, February 1st, 2021