Twitter says hackers ‘manipulated’ employees to access accounts

Published July 19, 2020
The hack has  raised questions about Twitter’s security as it serves as a megaphone for politicians ahead of November’s election. — AFP/File
The hack has raised questions about Twitter’s security as it serves as a megaphone for politicians ahead of November’s election. — AFP/File

WASHINGTON: Twitter said on Saturday that hackers “manipulated” some of its employees to access accounts in a high-profile attack, including those of Joe Biden and Elon Musk, and apologised profusely for the breachenter link description here.

Posts trying to dupe people into sending the hackers Bitcoin were tweeted by the official accounts of Apple, Uber, Bill Gates and many others on Wednesday, forcing Twitter to lock large numbers of accounts in damage control.

The hack has also raised questions about Twitter’s security as it serves as a megaphone for politicians ahead of November’s election.

More than $100,000 worth of the virtual currency was sent to email addresses mentioned in the tweets, according to Blockchain.com, which monitors crypto transactions.

“We know that they accessed tools only available to our internal support teams to target 130 Twitter accounts,” said a statement posted on Saturday on Twitter’s blog.

For 45 of those accounts, the hackers were able to reset passwords, login and send tweets, it added, while the personal data of up to eight unverified users was downloaded.

Twitter said it was aware of its responsibility to its users and to society in general.

“We’re embarrassed, we’re disappointed, and more than anything, we’re sorry,” Twitter said.

“We know that we must work to regain your trust, and we will support all efforts to bring the perpetrators to justice.” Twitter locked down affected accounts and removed the fraudulent tweets. It also shut off accounts not affected by the hack as a precaution. Most of those have now been restored, Twitter said on Saturday.

For the 130 accounts that were accessed, Twitter said the hackers were able to see personal information including email addresses and phone numbers.

And in cases where hackers took over an account, they may have been able to view “additional information,” Twitter said without going into detail. It did not name the employees involved in the drama.

The attack was carried out by a group of young friends — one who lives with his mother — with no links to state or organised crime, The New York Times reported on Friday.

Published in Dawn, July 19th, 2020

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