'We don't sell people's data,' says Facebook's Zuckerberg

Published
11
Facebook doesn't leave up divisive content intentionally; review systems are imperfect, explains Facebook CEO. ─ Reuters/File
Facebook doesn't leave up divisive content intentionally; review systems are imperfect, explains Facebook CEO. ─ Reuters/File

Facebook co-founder and chief Mark Zuckerberg on Thursday renewed his defence of the social network's business, arguing that targeting ads based on interests was different from selling people's data.

"If we're committed to serving everyone, then we need a service that is affordable to everyone," Zuckerberg said in an opinion piece published in the Wall Street Journal.

"The best way to do that is to offer services for free, which ads enable us to do."

2018 was a horrific year for Facebook, marked by a series of scandals over data protection and privacy and concerns that the leading social network had been manipulated by foreign interests for political purposes.

Despite the scandals, Facebook revenue and user numbers have continued to grow.

Making ads relevant, and less annoying, involves understanding people's interests, according to Zuckerberg.

Facebook uses "signals" such as pages users "like" and what they share about themselves to target advertising.

"Sometimes this means people assume we do things that we don't do," Zuckerberg said of the business of supporting the social network with targeted ads.

"For example, we don't sell people's data, even though it's often reported that we do."

Selling user data would not only undermine essential trust in the social network, it would go against Facebook's business interests because rivals could use it to compete for advertising, he reasoned.

Facebook also provides users with controls regarding information used for ad targeting and lets them block advertisers,Zuckerberg pointed out.

Criticism of Facebook has included the social network being used as a platform to spread divisive or misleading information, as was the case during the 2016 election that put US President Donald Trump in the White House.

"Clickbait and other junk may drive engagement in the near term, but it would be foolish for us to show this intentionally, because it's not what people want," Zuckerberg wrote.

"Another question is whether we leave harmful or divisive content up because it drives engagement. We don't."

Facebook has been investing in artificial intelligence and adding employees devoted to ferreting out content that violates the social network's rules.

The expense could weigh on its quarterly earnings, due for release next week.

"The only reason bad content remains is because the people and artificial-intelligence systems we use to review it are not perfect ─ not because we have an incentive to ignore it," he said.

Opinion

Editorial

Muddled hierarchy
Updated 15 Nov, 2026

Muddled hierarchy

The jurisdiction of the two courts and a mechanism for settling disputes between them should be spelt out in law, not left to judges to fight over.
Growing crisis
Updated 15 Nov, 2026

Growing crisis

Calling population growth a national emergency is easy. Ensuring that the response reaches the people who need it is the real challenge.
Organised rackets
15 Nov, 2026

Organised rackets

ON the International Day against Transnational Organised Crime, observed today, Pakistan finds itself in a tight...
Referendum talk
Updated 14 Nov, 2026

Referendum talk

Unless the PPP is deliberately using Sindh as a bargaining chip, it should issue a clarification with a clear, consistent position on new administrative units, not one tailored to protect its home turf.
Mineral wealth
Updated 14 Nov, 2026

Mineral wealth

Minerals should not be presented as a solution to Pakistan’s long-term economic difficulties. The aim should be to build an industrial base rather than export raw materials.
Late diagnosis
14 Nov, 2026

Late diagnosis

AS we mark World Diabetes Day today, Pakistan faces a troubling question: how many people are living with diabetes...