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A video of a baby who had allegedly fallen unconscious due to faulty air conditioning in a Pakistan International Airlines (PIA) flight was shared on social media and TV channels on Wednesday, prompting the national carrier's spokesperson to take notice.
The video shows a woman — presumed to be the mother of the infant — yelling at PIA crew members to open the plane's door while pointing at the baby who was being held by a male passenger. The PIA staff can be seen telling the woman to wait, with one male official saying: "[sic] would have opened the door ... [we are] talking to the pilot".
The other passengers can also be heard demanding for the door to be opened, with some of them fanning the baby and others chanting "shame" at the officials.
PIA spokesperson Mashood Tajwar, when contacted by Dawn.com, said he was unaware of the incident prior to the video being shared on social media today. He was also unclear on which flight the incident had taken place.
"PIA has taken notice of the video and has launched an investigation to find out which flight and crew members are shown in the video," said Tajwar. "Some people on the media are reporting that the incident took place on August 1, some are saying on August 3 — we have yet to confirm exactly which flight and date it was."
He also added that there has been no official complaint registered with PIA regarding this incident.
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Comments (117) Closed
Aug 08, 2018 01:11pm
You can’t open an airplane’s door midair as it’s not a bus on the road. But PIA’s one flight has made me not to fly with it ever due to the inept and arrogant staff and below par services.
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Aug 08, 2018 01:14pm
I can understant the situation, I had same problem in Saudi airline due to poor air conditioning.
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Aug 08, 2018 01:25pm
This family should take PIA to court for harming their child. PIA is supposed to be an international airline, what a joke. How can they operate an aircraft with a faulty air conditions unit. It is high time that Chief Justice take a look into PIA and try to fix it. Current management obviously does not care about the status of the airline and have failed to make any improvements
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Aug 08, 2018 01:28pm
Shame on PIA to lock passengers in an aircraft for over 2 hours without AC or fresh air. It is criminal. The Captain being incharge of the flight and all those responsible should be prosecuted
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Aug 08, 2018 01:30pm
Shame on PIA for locking passengers up in an aircraft without any ac or fresh air for over 2 hours. It is criminal. The captain being in-charge of the flight at that time and all those responsible should be charged for criminal negligence.
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Aug 08, 2018 01:33pm
@Crude its seems aircraft was on the ground
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Aug 08, 2018 01:53pm
I have experienced such ac failures on PIA planes several times. Their answer is same always, asking passengers to have patience till the flight takes off and reaches the cool air up to get fresh air and natural air conditioning. They also clarify that the auxiliary generator that operates the onground air conditioning was without fuel.
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Aug 08, 2018 02:02pm
I have discarded PIA and chosen other airlines. Best decision ever. My family’s well-being comes before patriotism every time.
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Aug 08, 2018 02:02pm
Presumably the plane was on the ground.
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Aug 08, 2018 02:04pm
You cant open a plane’s door during Taxi or in the air! Not sure what was the planes position at the time but had that been any other airline other than PIA, i’d say they would have first taken the pilot in the loop in the same manner. Yes, even international airlines ACs break down! I have travelled enough to have experienced it several times with other airlines.
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Aug 08, 2018 02:27pm
We have flown with pia between London and Islamabad a number of times, and on almost every occasion the air con has been faulty. They are amongst the worst airline on the planet, and the only reason why people use them is due to direct flights to Pakistan, otherwise I wouldn't use them even if I was paid to.
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Aug 08, 2018 02:27pm
Is it a Boeing 777 or GTS bus? How can door be opened if aircraft is not in parking position?
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Aug 08, 2018 02:29pm
If the aircraft is in the air door cannot be opened. If aircraft was on the ground, The door can be opened with the permission of the captain. exploiting the situation by the media.
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Aug 08, 2018 02:32pm
PIA usually doesn't turn air conditioning on when the plane is on the ground. I've been experiencing this for at least 4 to 5 years. Air Blue and Shaheen are much better in that regard as they don't resort to such desperate measures to cut operations costs.
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Aug 08, 2018 02:35pm
@Crude its not mid air. The plane is parked. Aircraft doesnt require AC in mid air as the cold air from outside maintains the temperature inside. On ground an external cooling system is usually connected to maintain temperature. However PIA as always does not pay for this cooling system service and hence the passenger's suffer.
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Aug 08, 2018 02:37pm
Opening the cabin door in mid flight and having the mother, baby and flight attendants sucked out of the plane would not have been the solution. The baby had not turned blue. The mother needs to learn CPR techniques to save her own children instead of throwing all the passengers into a panic.
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Aug 08, 2018 02:47pm
The worse airline in the world but the most unprofessional, arrogant and rude staff who know noone can touch them
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Aug 08, 2018 02:48pm
Start firing people, holding inquiry is just an eye wash.
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Aug 08, 2018 02:51pm
It means the plane wasn't checked for faults before the flight. I can imagine that PIA do not check any plane for faults before flying and put everyone's life in danger. I've stopped traveling with PIA after Serene started its operations
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Aug 08, 2018 02:56pm
PIA official's statement that they have launched an investigation in fact means to follow the tail light of moving truck. Nothing is going to happen.
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Aug 08, 2018 02:59pm
@Crude, are you really that intelligent to think this request is made in MidAir? Is that why all people are gathered in one place in the first place?
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Aug 08, 2018 03:03pm
Why is it so difficult to make the ACs work?
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Aug 08, 2018 03:03pm
We should all be patients until next week when Imran khan takes his oath as PM of new Pakistan. People's hope lies in this new government.
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Aug 08, 2018 03:04pm
Doesn’t look like PIA crew has done anything wrong here and also it appears that it was before takeoff. In many airplanes the air conditioning is at minimum before the takeoff. Staff member was clearly trying to contact the pilot to seek permission which is a standard procedure. If anything out of line is the panicking behaviour of woman which can be explained if she was the mother.
I can’t fault the staff here and people should not just start calling name to our national carrier.
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Aug 08, 2018 03:11pm
@Crude the flight wasn't mid air. It was waiting for four hours to get permission to take off and air con was turned off during that time.
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Aug 08, 2018 03:18pm
Passengers of PIA will now demand windows with shutter that can allow fresh air.
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Aug 08, 2018 03:26pm
"PIA has taken notice of the video and has launched an investigation to find out which flight and crew members are shown in the video" ,...We all know for sure that our investigations are just waste of time and more over door can't opened after the take-off ,PIA have the issues regarding maintenance of the plane and I have suffered once or twice suffocation due to failure /malfunction of AC system on PIA flights .
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Aug 08, 2018 03:27pm
@Crude Sir, The plane was on the ground not mid-air as the flight was delayed by 2 hours.
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Aug 08, 2018 03:36pm
@Desi Though there is no doubt that the PIA is flying too low in performance. How can one be so sure that it was a fault at PIA end? Aren't the rest of the passengers breathing? So a baby having some medical issues may have such condition irrelevant to the conditions in the plane. However, if the airconditioning system was faulty, it must be taken into account.
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Aug 08, 2018 03:36pm
@Crude the plane must have been on the ground
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Aug 08, 2018 03:44pm
PIA will never improve with present working practices and union structure
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Aug 08, 2018 03:46pm
I recently flew between Toronto-Lahore. Not sure if it was the same aircraft both ways but the air-conditioning was not working on both legs. It cooled down when the airplane reached cruising altitude. The crew kept saying it will work once we take off. I am sure it's just the outside temp of -40 which they were relying on
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Aug 08, 2018 03:47pm
@Crude It wasnt mid air. They had boarded the passengers & flight took off 2.5 hours later. She was demanding door to be opened because flight hadnt taken off. No sane person would demand door to be opened mid air
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Aug 08, 2018 03:52pm
Moral of the story once again reaffirmed for me...never fly PIA.
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Aug 08, 2018 03:52pm
Last Thursday PIA airplane had no AC flying from Toronto to Islamabad, people were complaining and no reason were given.
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Aug 08, 2018 04:00pm
I travel frequently on Oslo to Lahore route via PIA. The flights stops at Copenhagen for 1.5 hours (usually lasts 2.5 hours) and the passengers are not allowed to disembark. Every single time, the AC is turned off and it becomes unbearable after 20 min. One time, they opened the door in -5 degrees and then the plane was super cold. Someone at PIA needs to take notice of this practice.
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Aug 08, 2018 04:03pm
I have stopped flying PIA because they were overbooking and then telling me you cannot fly because you should of had confirmed that you were flying today. I wouldn't put it pass PIA to come out with a answer like that.
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Aug 08, 2018 04:10pm
The baby is fine as the baby is moving his/her right arm on their own. Clearly no incident report was filed as the mother/lady might have realized how crazy of a demand it is to open the door to a flight in mid air, which if the door was opened would eventually would have led to not having an alive baby anyhow!
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Aug 08, 2018 04:11pm
@Crude - Exactly. If the plane was midair, then there is no way the exit doors could be opened, it would be almost impossible to do so due to the extreme pressure against it, furthermore, the sudden decompression would make them all unconscious. Having said that I feel for the mother seeing her child wilted.
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Aug 08, 2018 04:16pm
@Desi ... It is PIA nothing can be done for its downfall... why ... cos it is intended... sir...We need a law that will permit a voter to sue a candidate for breach of promise. if we can do that we can change the system...
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Aug 08, 2018 04:22pm
@Crude The plane was on the ground! The flight was delayed and to conserve fuel they shut of its air conditioning. This has negligence written all over it from the crew. The pilot should be jailed immediately. He gets a menefesto of all passengers and if he still thought that air conditioning was not necessary for the passenger, he should be relieved of his duties and a case should have been filed. Forget the investigation, you have the videos!
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Aug 08, 2018 04:26pm
@Crude Even Emirates.also had the same problem in one of the flights.
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Aug 08, 2018 04:28pm
@Crude It was not mid air. Read the whole story. It had been standing for 2 hours.
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Aug 08, 2018 04:47pm
@Crude it's not midair you genius
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Aug 08, 2018 04:55pm
An airline, that cannot run an air conditioning unit, can fly planes?
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Aug 08, 2018 04:57pm
I have witnessed same situation for Toronto to Lahore flight. The planes are old and with no proper maintenance, the ac units cannot function while on ground. If the plane stays on ground for onbarding for hours in summer, any one can guess the situation inside. Shameful act of crew and hope one day one of there passenger on outbound flight will call 911 for emergency help.
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Aug 08, 2018 04:58pm
Congrats the nation on a new low for PIA.
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Aug 08, 2018 04:58pm
@Crude its not mid air. its standing ofcourse.
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Aug 08, 2018 05:01pm
This airline should be grounded - it's a national disgrace.
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Aug 08, 2018 05:01pm
Poor maintenance, poor management. PIA got another fether in its cap
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Aug 08, 2018 05:03pm
@Crude All the passengers aboard the plane were not that stupid that they would demand aircraft's door to be opened midair. When this incident took place the plane was still on the ground as you can read in the report that one crew member said he would open the door if the pilot allows it. It is a common practice for PIA not to run the air conditioning while the aircraft is on the ground,no matter how hot the weather and how crowded the aircraft is. You and 24 others recommending your comment should have read the news carefully.
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Aug 08, 2018 05:04pm
PIA always turn off the AC while on the ground. Thats a standard operating procedure (SOP) they have. I have sat in the PIA plane for 2.5 hour on the ground while transiting with no AC and have witnessed similar protests from the passangers. Nothing has changed in the last so many years despite all the "formal" complaints.
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Aug 08, 2018 05:05pm
@Crude the aircraft was on the ground
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Aug 08, 2018 05:05pm
PIA services are really bad, last time I travelled from Manchester to Islamabad. Things were taken out of my luggage at Islamabad airport. On my demand staff asked me to lodge a complaint it has been over one year no body contacted me ever since.
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Aug 08, 2018 05:10pm
its Govt institution where no customer service no customer care. Better to travel in a bus rather in PIA where if AC fails then you can die due to air shortage
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Aug 08, 2018 05:12pm
I experienced the worst when I traveled with my mother on PIA last year. Too much to say but I felt like humans have no values in Pakistan and PIA. We were stranded in London, complained but no apologies at that moment or ever. The local staff at heathrow made me cray literally when my mother received the utmost respect and treatment. Made me realize many things about us. In short- never fly with them.
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Aug 08, 2018 05:18pm
@Crude who would be stupid enough to say that in midair?? sometime they take their time when the airplane has landed and come to a stop. it was surely during that time
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Aug 08, 2018 05:21pm
@Crude Dude, aircraft was on ground waiting 2 hours before take off with no aircon.
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Aug 08, 2018 05:25pm
Wadera of Sindh has flooded PIA with the bunch sindhis and punjabis.
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Aug 08, 2018 05:26pm
Aircraft ACs don't break down. If they did planes would be unusable till repaired. Planes need to be hooked up to power if the engines are not on and airlines get charged for that. Sometimes the power line is down or not functioning. Maybe the airport did not have that facility.
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Aug 08, 2018 05:29pm
Not sure if that was mid air or on the ground
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Aug 08, 2018 05:29pm
In an emergency situations there is an oxygen mask available on the flight, so wondering what is going on here??
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Aug 08, 2018 05:29pm
This is really shocking PIA is making records in competence.....
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Aug 08, 2018 05:51pm
I do not believe there was a problem with the AC because I did not see a single person struggling for breathing (beside the infant), passengers were casually talking . Can you imagine being in enclosed space like an aircraft with at least hundred people and no AC? Many would have fainted if there was a problem with the AC. Also, the pilot would have never allowed to open the door (unless it is connected to the tunnel) because of safety reasons (plane is much higher than the ground and an open door could have disastrous consequence if a crazy one steps out). Planes AC never works with normal speed until the plane takes off. in the video the staff member was constantly reminding everyone that as soon as the place takes off it will be ok. The problem I see with the issue is that any other airline would not have kept passengers waiting for 2 hours but would have parked the plane to the tunnel so the passengers could alight specially where there was an infant struggling to breath.
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Aug 08, 2018 05:51pm
Please boycott PIA for the well being of your family and loved ones.
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Aug 08, 2018 06:00pm
Enough is enough, shut PIA down completely and permanently. Stop bleeding the public exchequer for misplaced national ego
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Aug 08, 2018 06:03pm
@Crude Doesn't say anywhere it was midair. It was probably on the tarmac.
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Aug 08, 2018 06:12pm
P---I---A !!
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Aug 08, 2018 06:12pm
Sunday, July 22. Flight from Toronto to Karachi. A/C was not working properly when on the ground before departure. Looks like there is a pattern here.
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Aug 08, 2018 06:18pm
How can anything in a country improve when the guy at the top is lazy, incompetent and corrupt. Inshallah next 5 years change will be clear to be seen.
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Aug 08, 2018 06:36pm
I had traveled on LHE-KHI flight in August, couple of air back and had the similar issue when A/C on B-777 was non-operational. Flight crew kept telling people that Pilot has turned on the A/C but we never felt it . It was a very bad experience.
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Aug 08, 2018 06:46pm
Shariffs and Zardaris have destroyed PIA!
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Aug 08, 2018 06:47pm
Is the baby okay?????
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Aug 08, 2018 06:56pm
Markhor on tail would have saved the day !!!
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Aug 08, 2018 06:58pm
@Crude: Yes off course. But it is not clear from the report that plane was in the air when the incident took place.
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Aug 08, 2018 06:59pm
Embarrassing
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Aug 08, 2018 07:07pm
Surprisingly, nobody, including the staff, tried CPR. I am assuming that baby has survived. If the pilot knew that the A/C was not working prior to take-off, then the Pilot should be charged. If the A/C failed during flight, then the maintenance record should be checked and maintenance crew should be investigated.
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Aug 08, 2018 07:18pm
@Ali But the way the news is reported here, it is not clear what the position of the aircraft was at the time of the incident.
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Aug 08, 2018 07:32pm
@Crude The plane was not airborne it was parked at the airport
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Aug 08, 2018 08:26pm
@Desi u crazy how the open mid air open doors
They could land nearest airport
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Aug 08, 2018 08:44pm
I was against selling PIA But now I am clear :Sell PIA. Its an un necessary burden. Let the new pvt mgmt decide the faith of the 21000+ employees hired on ppp and Pmln tickets
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Aug 08, 2018 08:44pm
PIA should have administer supplemental oxygen to the child via mask or other appropriate devise.
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Aug 08, 2018 08:45pm
Lets not jump to the conclusion, we need to hear the reasoning given by crew also, there could be a valid technical reason for not opening the door. The staff seems to respond politely, but people are not listening to him.
We need to acknowledge that our people are equally crude and unreasonable when they travel with national carrier. When the same people travel with Saudi Airline without airconditioning they dont dare to make noise.
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Aug 08, 2018 08:45pm
Supplimental oxygen with should be administer immediately in such situation
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Aug 08, 2018 08:54pm
@Crude
This happened on ground
The plane was not getting clearance to take off and the air conditioning broke down after 2 hours
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Aug 08, 2018 09:02pm
@Sami I wish to differ with you.I have flown by PIA New York-Karachi route for years and found their Pilots and
Staff to be courteous and competent.One unfortunate mechanical failure does not mean that you should condemn
the National Airline.There are some honest comments of people who have experienced A/C failures on other
International Airlines too.
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Aug 08, 2018 09:04pm
@Crude Several years ago I was visiting relatives in Pakistan,I had to travel from Islamabad to Karachi and was siting in non smoking section, A man with heavy starched turban came in and sat next to me he had a pack and a lighter in his hand he lighted a cigarette and stated blowing smoke on me, when I called the air hostess to complain about it,she moved me in "smoking" zone instead of telling the man to quit smoking. I think PIA needs to improve training quite a bit.
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Aug 08, 2018 09:14pm
@Crude You can’t open an airplane’s door midair as it’s not a bus on the road. On what basis are you saying the plane was in midair at that time? Do you have some information that others don't have?
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Aug 08, 2018 09:17pm
Why not give oxygen to the child? Is there no emergency oxygen on PIA flights?
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Aug 08, 2018 09:43pm
Well the staff is getting new Uniforms and planes are getting new livery that should improve the image.
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Aug 08, 2018 09:46pm
PIA is miserable.
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Aug 08, 2018 09:51pm
I would say it needs looking into, and also the female in the video should come forward, but what I can say is I traveled from UK on emirates airline and while on ground the air conditioning was not working and we were delayed and it was extremely hot. So this can happen best of airlines.
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Aug 08, 2018 10:40pm
I never fly with PIA.
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Aug 08, 2018 10:47pm
@Crude Fight wasn't mid air. It was grounded and delayed for a few hours.
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Aug 08, 2018 10:54pm
@Crude its not mid air sir
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Aug 08, 2018 11:12pm
@Big Cheese are u not reading. the plane is always on ground when this thing happens. when will u learn.
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Aug 08, 2018 11:19pm
I’ve also experienced personaly while traveling
To Pakistan. Horrible memory.
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Aug 08, 2018 11:38pm
Quite likely the woman is having a panic attack and needs to escape the closed space to catch some fresh air. The baby looks fine moving around his right arm.
Not every situation requires head to be rolled.
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Aug 09, 2018 01:09am
@Crude the flight wasn't in air but on ground
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Aug 09, 2018 01:22am
@Crude The airplane was not flying. No one will ask you to open the door while airplane is flying. Your assumption is not correct. Airplane must have been on ground when this lady asked air crew to open the door.
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Aug 09, 2018 02:21am
People still travel with PIA?
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Aug 09, 2018 02:42am
@Crude it wasnt mid air.....
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Aug 09, 2018 02:46am
It was a bad decision on the part of the passengers to buy a PIA ticket. If there is another option, go for it.
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Aug 09, 2018 02:54am
@Crude The plane was on ground and at the gate!!!!!!!!! Shameful conduct by the PIA crew...
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Aug 09, 2018 03:51am
@Crude it was not flying otherwise you will hear engine sound in background.
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Aug 09, 2018 04:18am
Calm down people. Don't jump to the conclusions. This flight is still at the runway and about to take off and not in the midair, thanks.
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Aug 09, 2018 04:41am
The same thing happened in one of the PIA flights I took last year. It happened for 15 minutes and it was very suffocating.
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Aug 09, 2018 05:02am
Heads need to roll! That’s the only way things will improve.
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Aug 09, 2018 07:51am
Not supporting PIA here, but the video clearly shows that the child is moving and NOT unconscious, mother is hysterical and typical Pakistani awam is just enjoying the show. Sorry but this needs to be investigated instead of a knee jerk reaction
PIA needs to improve their service
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Aug 09, 2018 08:22am
@Crude It is idiotic to think the passengers in the video were asking to open the door when plane was in flight!!
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Aug 09, 2018 08:52am
Medically, a baby can't become 'unconscious' because of 'faulty air conditioning'. A baby loosing consciousness is a serious medical problem, if the baby was actually 'unconscious', and I am sure the oxygen level was appropriate. If the baby was actually unconscious, it would not be allowed to travel on an airplane; the airline would not take a risk of complications during the flight. On the airplane, the door cannot be opened no matter how hysterical a passenger is; it is serious safety issue with strict protocol and requires permission from the airport personnel and security. The mother is not a medical doctor either to decide what needs to be done. I am a frequent traveler and I have not seen any ethnicity violating rules as often as Pakistani's do.
As for PIA service, I don't travel on PIA (even if the fare is lower) unless I have no other option. PIA service is like a bus on a rural route compared to other airlines being luxury coaches.
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Aug 09, 2018 09:01am
@Crude do you think the family was wanting the door to be opened mid air? The plane was infact parked and in a position to easily open the door.
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Aug 09, 2018 09:03am
Well, couple of scenarios. This is experience as an air crew (not PIA). If the air craft is grounded and ac is faulty the Captain may be able to estimated how long the repair takes. there were istances this happened and the air craft was in idle position and i've open up the rear door and ensure that no passenger passes through the galley. If its taxing or up in the air then there is no way one should even think of doing such thing. In cases if the baby needs oxygen then the air craft should be equipted with oxygen talk and reckon that training was provided to air crew on how to administer oxygen to an infant. Also this incident should have recorded in the after flight report and operations should be inform that such an incident took place and this will be recorded and dealt with. How could the spoke person say that he is not aware. This is unacceptable. What is your SOP on emergency on board. Are you inline with IATA basic SOP? Such a control is important as it involves human lives.
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Aug 09, 2018 01:47pm
@M. Saeed there is no unit in the plane which cools the cabin. In the air it is heated to a comfortable level. On the ground, cold air is pumped in via mobile ac truck. PIA just lacks professionalism in their service. There is no accountability because the staff cannot be fired. Union and other associations make sure they get bigger paychecks despite the airline going down in revenue. Promotions are based on length of service not on performance. The whole setup needs to be changed. They are not great people to fly with. It should be sold if it needs to survive.
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Aug 09, 2018 01:58pm
Once the doors are locked and armed, the cabin crew does not have the authority to open the doors only the captain can order the doors to be opened after the doors have been disarmed. PIA's fault is bad maintenance and an aging fleet. Corruption in PIA is preventing it to buy new planes. As an ex employee, I know pia started going down thanks to Zardari when PPP came to power after Zia's death.
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Aug 09, 2018 06:44pm
when we were in Toronto airport same situation because PIA refuses to pay the air-condition expenses to the airport during the stay I 'm sure they calculated but not using due to high corruption.another incident during 14 hours flight their washrooms were blocked so these intelligent peoples just off the air condition and increase the temperature so passenger loss their water in sweat instead of urine to avoid washroom. their fare is high with low-quality service
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Aug 09, 2018 07:10pm
Did anyone notice the baby is fully clothed. If I were the mom, before panicking, I would bring the baby down to only diapers to try to keep him less hot.
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