I RECENTLY went to the PTCL’s Misri Shah Exchange in DHA, Karachi, to return my broadband modem which had been installed at my residence in 2013 along with my telephone. The reason was unsatisfactory services.
Every other day I would complain about the poor service and Internet performance. The fault would be rectified after a long time and the next morning I would receive a call from 1236, asking me if the problem had been rectified.
After facing mental torture in the shape of inconsistent Internet services, I had to face yet more mental anguish at Misri Shah Exchange.
The staff there was discourteous. Instead of attending to the customers, they were either busy talking on the telephone or pretending to be busy.
The PTCL staff member who was supposed to listen to me was not ready to pay attention to me despite my several requests. After a long time, he finally took back the modem, asking me irrelevant questions.
He signed the letter of my complaint without putting any stamp on it. On my objection, he said the person at the reception would do so.
On the one hand, the PTCL tries to promote their products and services, on the other hand, such inefficient employees sabotage their efforts.
Will PTCL look into this matter?
Shabbeer A. Sheikh
Published in Dawn, October 21st, 2016