'Friends of PIA' mobile app launched to improve services

Published January 19, 2016
Screenshot of the 'Friends of PIA' app courtesy Google Play store.
Screenshot of the 'Friends of PIA' app courtesy Google Play store.

Pakistan International Airlines (PIA) recently launched a mobile application for Android that specifically seeks feedback from flyers.

The app, named 'Friends of PIA,' allows users to rate their experience with the national carrier at any stage.

After registering for the first time, users can only proceed to rate the services once they enter their flight details.

Customers can then rate their experience with the carrier on ticketing and reservation, airport check-in, departure lounge facilities, baggage handling, transit transfer facilities, cabin comfort, in-flight entertainment, food and beverages, cabin crew courtesy, toilets.

The airline also promises 500 free air miles for those who successfully register on the app.

“PIA has taken this initiative to get feedback from its valued customers, aiming for improving the standard of its services,” says PIA spokesman Danyal Gilani.

The app is available for download on the Google Play store.

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