TAMEER Bank falls within the purview of small and medium enterprises where the finance facility against gold security is allowed. I will suggest that reduced markup rate and fees for processing documents apply to borrowers. Besides, a list of authorised goldsmiths should be prominently displayed at the branches along with the schedule/rate of charges recoverable as per the amount of gold loan applied for.

The issuance of a receipt recovered by the goldsmith should be made obligatory. Since several clients come to the bank on a daily basis, arrangements for adequate sitting/seating, drinking water and toilet facilities should be made available.

Meanwhile, simplified guidance for customers regarding queries raised by the bank staff should be made compulsory to avoid any cofusion.

Ghulam Shabir Aghani

Khanpur