FAISALABAD, Sept 25: The Faisalabad Electricity Supply Company (FESCO) has decided to introduce ‘Call Service Centre’ to redress the complaints of consumers.

FESCO, having 2.2 million consumers, will be the first company in the country which is going to introduce this novel method.

Expression of interest has also been called from companies working in the field.

The new service will facilitate consumers to avail a hassle-free solution of their electricity related problems.

The consumers, with the help of their consumer number, will be able to send their complaints through short messaging service (SMS), e-mail or by telephone. And all complaints will be resolved as soon as possible.

Sources said there had been frequent complaints that the employees put the phone receivers down during any emergency or power breakdown which irritated the consumers a lot.

With the initiation of this new system, every call would be attended and recorded. The new system will also check the performance of every sub-division.

They said all officers were being directed to prepare themselves to meet the challenges of the new system. — Correspondent