KARACHI: Banking Mohtasib has provided relief of Rs762.76 million to banking customers during the first half of the current calendar year.

According to a press release, the Banking Mohtasib Pakistan has granted monetary relief amounting to Rs762.76m to banking customers by disposing of over 18,482 complaints against commercial banks during the first half (January to June) of 2026.

The number of complaints being lodged against commercial banks is on the increase. The Banking Mohtasib Office received 21,392 new complaints from Jan 1 to June 30, including 4,005 complaints from the Prime Minister’s Portal, compared with 16,915 complaints received during the same period last year.

With a view to protecting banking customers from fraud and forgery, the Banking Mohtasib Pakistan, Sirajuddin Aziz, has stressed the need for banking customers not to disclose their personal and financial credentials to any third person.

He advised that on receipt of suspicious calls, they should immediately approach the nearest branch of their bank or contact the bank’s helpline.

He emphasised that customers must know that call centres of banks cannot make outbound calls from their respective helplines — hence calls showing banks’ UAN numbers should not be attended.

Published in Dawn, July 29th, 2026