RAWALPINDI: A new performance monitoring system has been introduced in Rawalpindi district with a 25-member force to check and report on the performance of the district administration.

Talking to Dawn, Deputy Commissioner Dr Hassan Waqar Cheema said the chief minister had directed the launch of the district-level performance monitoring system to improve service delivery, strengthen accountability and ensure the timely resolution of public complaints.

He said that under the new system, inspection teams would monitor key performance indicators (KPIs) across the district. These KPIs have been developed for 22 different sectors and are designed to closely track issues that directly affect the public.

“The aim of this initiative is to ensure a timely response to public complaints, quick resolution of problems and effective monitoring at the field level across the district,” he said.

Key performance indicators developed for 22 different sectors to closely track issues that directly affect public

He said a 25-member force had been formed in Rawalpindi district, and the provincial government had provided them with motorcycles to visit streets, hospitals and public places.

The teams would report issues such as stray dogs, uncovered manholes, cleanliness problems, the absence of medicines in hospitals, patients’ complaints and other issues to the administration.

He said the team, named the Monitoring and Compliance Cell, was being led by the assistant commissioner human resource. In the evening, members of the field monitoring team submit their reports and the relevant departments are informed the next day to address the complaints.

Regarding compliance, Dr Cheema said the concerned departments are required to submit detailed reports within two to three days. After receiving the reports, he said, the team revisits the site to check whether the complaint has been resolved and reports the outcome to Lahore immediately.

He said the team had received training in Lahore and was later assigned new tasks. He added that the monitoring teams were equipped with the latest mobile phones to take photographs and make videos on the spot so the headquarters could view real-time footage and the exact location of the area.

He said district inspection teams had been established at the district and tehsil levels, with at least two members deployed in each tehsil.

“These teams have been provided with motorbikes and uniforms to facilitate field operations so that they can visit, respond and follow up effectively in their designated areas,” he said.

He said whether complaints are received directly from the public or through other channels, the teams would take timely notice and initiate immediate action.

Talking about the success rate of complaint resolution, he said that in many areas the district administration had so far managed to cover manholes, improve healthcare services in tehsil headquarters hospitals and enhance cleanliness in cities, towns and villages.

He said the district monitoring team’s KPIs are quantitative measures used to evaluate the effectiveness of district governments in delivering services, managing resources and implementing development projects.

“Through this system, the government will use online platforms to track performance across sectors such as education, health and administration,” he said.

Published in Dawn, January 19th, 2026