ISLAMABAD: Islamabad Healthcare Regulatory Authority (IHRA) had asked the citizens to submit their complaints on negligence matters related to the hospitals staff or doctors to stop this unhealthy practice in the federal capital.

According to an official of the authority, a dedicated directorate of complaints had been established for receiving, managing, and resolving complaints of patients or their family members and to improve the quality of healthcare systems, services and outcomes.

He said these complaints were the source of direct information about the problems being faced by the public from healthcare systems and services.

He said the purpose of the complaints directorate is to ensure the rights of patients and that Healthcare establishments (HCEs) are well-maintained in view of the current rules and regulations.

The authority can investigate matters related to hospitals, labs, tibb, homeopathic clinics, matabs, home-based services, ambulatory services, slimming centers, and other healthcare establishments providing services in the federal capital on any wrongdoings with the patients.

He said such issues included negligence, inattention, delay, incompetence, inefficiency, administrative irregularities, abuse of power, any act of omission or commission, incorrect action or failure to take any action, foresee and take comprehensive precautionary measures against possible mishaps, failure to provide information, investigate, failure to reply, misleading or inaccurate statements, inadequate liaison, corrupt behavior, incorrect or illegal administration of a drug to a patient or client, an incorrect or incomplete entry in a document or violation of human rights, etc.

Published in Dawn, October 17th, 2021