Social media giants warn of AI moderation errors as coronavirus empties offices

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Alphabet Inc’s YouTube, Facebook Inc and Twitter Inc warned on Monday that more videos and other content could be erroneously removed for policy violations, as the companies empty offices and rely on automated takedown software during the coronavirus pandemic.

In a blog post, Google said that to reduce the need for people to come into offices, YouTube and other business divisions are temporarily relying more on artificial intelligence and automated tools to find problematic content.

Such software is not always as accurate as humans, which leads to errors, it added, however. And “turnaround times for appeals against these decisions may be slower,” it said.

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