I RECENTLY visited the Board of Intermediate and Secondary Education, Peshawar, (BISEP) to get some of my documents verified. I was disappointed to see that nothing has changed since my last visit six years ago.

There were the same squalid conditions at the board office. There was no coordination between the officials, while I saw long queues for fee deposition and form collection. I wonder why the process has not changed over the years.

The fee deposition and form verification can be done online by digitising the whole process. Why does a student have to come and spend two hours for simple document verification?

Similarly, I called the vehicle licence department for the renewal of my licence. I was asked to personally visit the office in Mardan because it was initially made there and they did not have my data.

When the world is talking about emerging technologies such as artificial intelligence and data science, we cannot get simple tasks done by digitising things and make them easy for public.

How can we compete with the new emerging world?

Ahmed Ali Khan

Peshawar

Published in Dawn, September 9th, 2019