RAWALPINDI: Hundreds of passengers have been facing inconveniences and delays at the new Islamabad International Airport for the second day on Friday due to technical difficulties in the operation of a new system for air ticket reservations.

Pakistan International Airlines (PIA) had launched a new system for ticket reservation on Wednesday and had switched to services provided by a Turkish company, Hitit Computer Services.

The airline staff will be using Hitit’s Crane Solutions for reservations, inventory control, ticketing and check-in procedures, flight operations, scheduling, revenue management, accounting and crew management.

According to sources, the airline staff has been unable to operate the new system properly due to technical difficulties, causing problems for air travellers and delays in some flights.

Staff handled the check-in procedure and passenger handling manually on Friday.

PIA spokesperson Mashood Tajwar told Dawn some flights were delayed due to the new IT system and that efforts were underway for removing the problems.

“Some of the flight delays are due to other reasons, such as the weather,” he said, adding that the airline has requested passengers to cooperate in case of any inconvenience and contact the airline’s call centre.

Published in Dawn, September 15th, 2018

Opinion

Editorial

On a leash
Updated 22 Feb, 2024

On a leash

Shehbaz will not find it easy to introduce the much-needed major changes to the economy without running into resistance.
Shameful veto
22 Feb, 2024

Shameful veto

THE US has scored a hat-trick by vetoing, for the third time, a resolution in the UN Security Council calling for an...
Truth under threat
22 Feb, 2024

Truth under threat

AS WikiLeaks founder Julian Assange mounts a last-ditch effort against being extradited from the UK to the US, one...
Silencing the public
Updated 21 Feb, 2024

Silencing the public

Acting as if it is unaccountable, it is now curtailing citizens’ digital rights without even bothering to come up with a justification.
Fitch’s concern
Updated 21 Feb, 2024

Fitch’s concern

It warns that “near-term political uncertainty may complicate the country’s efforts to secure a financing agreement with the IMF to succeed the Stand-by Arrangement”.
Zoo zealotry
Updated 21 Feb, 2024

Zoo zealotry

IN a bizarre twist of faith and fur, the Indian right-wing Hindu nationalist group, Vishwa Hindu Parishad, has...